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Income Maintenance Caseworker - Lancaster Customer Service Center

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Income Maintenance Caseworker - Lancaster Customer Service Center

Salary

$50,836.00 - $77,321.00 Annually

Location

Lancaster County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2024-12020-44720

Department

Department of Human Services

Division

HS OIM Lancaster CSC

Opening Date

11/15/2024

Closing Date

11/28/2024 11:59 PM Eastern

Job Code

44720

Position Number

Multiple positions may be filled from this posting.

Union

SEIU Local 668

Bargaining Unit

F4

Pay Group

ST06

Bureau / Division Code

00210736

Bureau / Division

Office of Income Maintenance/Lancaster Customer Service Center

Worksite Address

313 W. Liberty Street, Suite 335

City

Lancaster, Pennsylvania

Zip Code

17604

Contact Name

Sherry Roberts

Contact Email

sheroberts@pa.gov

• Description

• Benefits

• Questions

THE POSITION

If you are looking for a great opportunity to utilize your experience in social services and make a difference in someone's life when they need a helping hand, we have the position for you! As an Income Maintenance Caseworker in a Customer Service Center or Processing Center, you will be responsible for answering customer phone calls and assisting with case inquiries, case maintenance, and eligibility determination, communicating on a continuous basis with customers and other members of the public. Do not miss out on this chance to make a difference - apply now and take the first step towards a rewarding career!

Watch this video (https://player.vimeo.com/video/938806431?badge=0&autopause=0&player_id=0&app_id=58479) to see how you can make a difference!

DESCRIPTION OF WORK

After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office-setting environment. Key responsibilities of the position include answering customer phone calls and assisting with case inquiries, case maintenance, determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers, as well as any additional programs the department administers for applicants and recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers over the phone; review, interpret, and correctly apply policy; enter data information into an automated eligibility determination system, as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with federal and state policy. In this role, it is essential to comply with regimented policies and procedures and stay current with major changes impacting knowledge and skill. These job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50463024) .

Work Schedule and Additional Information:

• Full-time employment

• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

• May change based on operational needs.

• Travel and overtime may be required as needed.

• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

• Salary: In some cases, the starting salary may be non-negotiable. Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $50,836.00 (before taxes).

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience in interviewing or work requiring the analysis and interpretation of data;or

• A bachelor's degree; or

• Any equivalent combination of experience and training.

  Other Requirements:

• You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

• Hiring preference for this vacancy may be given to candidates who live within Lancaster County. If no eligible candidates who live within Lancaster County apply for this position, candidates who reside in other counties may be considered.

• You must be able to perform essential job functions.

  Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

  How to Apply:

• Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

  Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

  Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

  If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

  The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/testoncefor this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time experience in interviewing or work requiring the analysis and interpretation of data do you possess?

• 4 years or more

• 3 but less than 4 years

• 2 but less than 3 years

• 1 but less than 2 years

• Less than 1 year

• None

  02

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  03

  Have you completed a bachelor's degree OR are you currently enrolled in a bachelor's degree program and have completed at least 90 semester credits and are within 3 months of graduation? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes

• No

  04

  If you are within three months of completing a bachelor's degree, on what date do you expect to graduate? If this does not apply to you, please type N/A in the text box.

  05

  INSTRUCTIONS

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience to the tasks performed in this position and to claim education. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

• Yes

  06

  EXPERIENCE

Select each item from the list below that you have experience performing (check all that apply). If you have no experience to claim, select the "I do not have experience performing any of the tasks" box.

• Uses cloud-based software such as One Drive or SharePoint to perform job duties.

• Schedules applicants/customers for interviews or appointments using scheduling software.

• Interviews individuals to gather information.

• Determines the type(s) of documents needed to make decisions regarding eligibility for programs, benefits, or other assistance.

• Verifies applicant/customer information by reviewing documentation to determine if the information is complete and accurate.

• Inputs data into web-based software.

• Types electronic narrative statements summarizing information.

• Saves and retrieves documents from a digital repository such as DocuShare.

• Uses addition, subtraction, multiplication, and division to perform job duties.

• Interprets information contained in bulletins, memoranda, directives, policies, or procedures.

• Determines eligibility for programs, benefits, or other assistance based on established criteria.

• Identifies needs of applicants/customers.

• Refers applicants/customers to sources to assist with identified area(s) of need.

• Verbally communicates with applicants/customers on decisions or actions in accordance with established policy or regulations.

• Communicates with applicants/customers in writing on decisions or actions in accordance with established policy or regulations.

• I do not have experience performing any of the tasks.

  07

  In the textbox below, please list the employer(s) where you gained the experience you claimed. If you indicated you have no experience related to any of the tasks, type N/A in the box below.

  08

  EDUCATION

INSTRUCTIONS

Select an answer choice from the options below to indicate your highest level of successfully completed college coursework.

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Conferred bachelor's degree or higher

• Successful completion of 112 or more credits (no conferred degree)

• Successful completion of 103-111 credits

• Successful completion of 94-102 credits

• Successful completion of 85-93 credits

• Successful completion of 76-84 credits

• Successful completion of 67-75 credits

• Successful completion of 61-66 credits

• Successful completion of 52-60 credits

• Successful completion of 43-51 credits

• Successful completion of 34-42 credits

• Successful completion of 25-33 credits

• Successful completion of 16-24 credits

• Successful completion of 7-15 credits

• Successful completion of 1-6 credits

• None

  Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov