Job Information
Commonwealth of Pennsylvania Network Specialist 2 in Pennsylvania
Network Specialist 2
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Network Specialist 2
Salary
$64,959.00 - $98,661.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-80763-01512
Department
Executive Offices
Division
EX OA ETSO Comp Cld Srvs Div
Opening Date
04/19/2024
Closing Date
5/2/2024 11:59 PM Eastern
Job Code
01512
Position Number
00064376
Union
AFSCME
Bargaining Unit
A4
Pay Group
ST08
Bureau / Division Code
00812812
Bureau / Division
EA OA Enterprise Technology Service Office
Worksite Address
1 Technology Drive
City
Harrisburg, Pennsylvania
Zip Code
17110
Contact Name
Matthew Zyroll
Contact Phone
717.836.3503
Contact Email
mzyroll@pa.gov
Description
Benefits
Questions
THE POSITION
Are you looking for a new challenge involving centralized network support, server support, or network managed services that will test your knowledge and push your abilities? Seize this opportunity to work with a wide range of compute hosting solutions, infrastructure design, and shared services from development to decommission for independent agencies, state enterprises, and agencies under the Governor’s jurisdiction. Apply today and become a vital member of our technology team!
DESCRIPTION OF WORK
This Network Specialist 2 position is in the Compute & Cloud Services (CCS) Division and serves under the direction of the Office of Administration, Enterprise Technology Services Office. With our team, you will support the day-to-day operation of virtual server infrastructure for the Commonwealth and its Agencies. This includes assisting with the deployment, configuration, monitoring, maintenance, repair, and decommissioning of virtual server hardware, virtual hosts, automation services, virtual infrastructure, and related equipment.
This position supports and uses daily the following VMware products and systems:
VMware Aria Operations (vRealize Operations)
VMware Aria Automation (vRealize Automation)
VMware Aria Operations for Logs (vRealize Log Insight)
VMware Aria Suite Lifecycle (vRealize Suite Lifecycle Manager)
VMware vCenter Orchestrator
VMware NSX-T
VMware Site Recovery Manager
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00064376) .
Work Schedule and Additional Information:
Full-time employment.
Work hours are 8:30 am to 5:00 pm, Monday - Friday, with 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) full-time. You will be required to report on site at least one day per month and as needed based on work type/load. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year of experience as a Network Specialist 1;or
Four years of information technology experience that includes one year of technical experience in network operation or network maintenance;or
Two years of information technology experience that includes one year of technical experience in network operation or network maintenance, and an associate's degree in any information technology field;or
An equivalent combination of experience and training that includes one year of technical experience in network operation or network maintenance.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirement:
The selected candidate for this position must undergo a fingerprint-based records check to be in compliance with the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS).
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as Network Specialist 1 for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess one or more years of full-time technical experience in network operation or network maintenance?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many years of full-time technology experience do you possess?
4 years or more
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How much college coursework have you completed in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
Non
08
CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
09
CS-01512 WB1 V1 – TECHNICAL ASSISTANCE
Troubleshoots and resolves network, backup, or server issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Works with other IT areas to isolate and identify the cause of problems such as server and performance issues or hardware and software failures. Provides guidance to staff in diagnosing, troubleshooting, and resolving network issues.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.
B. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues, but referred more complex technical issues to a higher-level technician for resolution.
C. I have college-level coursework in information technology troubleshooting.
D. I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer where you gained this experience.
The actual duties you performed related to the technical assistance you provided.
Your level of responsibility.
11
CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
12
CS-01512 WB2 V1 – INSTALLING AND TESTING HARDWARE AND SOFTWARE
Installs and tests network hardware and software including servers, switches, network cabling, or network operating systems, server backup software. Establishes the user environment and utilizes various tools to test, verify, troubleshoot, and resolve issues. Evaluates and applies all updates, patches, and service packs to equipment and software as needed.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience installing and testing storage area network hardware and software. I was responsible for evaluating the need for updates, patches, and service packs and applying these products when appropriate.
B. I have experience installing and testing storage area network hardware and software. I was responsible for applying updates, patches, and services packs based on evaluations and recommendations from other staff.
C. I have college-level coursework in hardware and software installation and maintenance.
D. I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer where you gained this experience.
The actual duties you performed related to installing and testing network hardware and software.
Your level of responsibility.
14
CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
15
CS-01512 WB3 V1 – SYSTEM MONITORING AND REPAIR
Monitors system hardware and software and server capacity to ensure availability, identify malfunctions, and monitor performance. Uses the data collected to assist in planning for future capacity needs. Performs minor repairs and adjustments to the system or refers issues to the appropriate area for resolution.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience monitoring system hardware and software. I was responsible for performing hardware and software diagnostics to isolate and correct system issues.
B. I have experience monitoring system hardware and software. I was responsible for performing hardware and software diagnostics; however, someone else corrected system issues using the data I provided.
C. I have college-level coursework in system monitoring or systems management.
D. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer where you gained this experience.
The actual duties you performed related to the monitoring systems.
The types of systems you repaired.
Your level of responsibility.
17
CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
18
CS-01512 WB4 V1 – WRITTEN COMMUNICATION
Prepares written, technical, or narrative documents such as migration plans, test script materials, and user acceptance documents and plans. Maintains activity logs and installation, implementation, and user documentation and identifies and reports recurring system issue patterns and the corrective action taken.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience preparing written, technical, or narrative documents such as migration plans or test script materials. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience preparing written, technical, or narrative documents such as migration plans or test script materials. I was responsible for compiling a portion of the document; however, someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have college-level coursework in business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer where you gained this experience.
The actual duties you performed related to written communication.
The types of documents you prepared.
Your level of responsibility.
20
CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov