Job Information
Commonwealth of Pennsylvania Print/Mail Production Supervisor in Pennsylvania
Print/Mail Production Supervisor
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Print/Mail Production Supervisor
Salary
$44,890.00 - $67,678.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-14938-00660
Department
Department of Labor & Industry
Division
LI BAS Mgmt Srvs Div
Opening Date
12/23/2024
Closing Date
1/5/2025 11:59 PM Eastern
Job Code
00660
Position Number
50646404
Union
AFSCME
Bargaining Unit
A2
Pay Group
ST05
Bureau / Division Code
00123520
Bureau / Division
BAS Management Services Division
Worksite Address
Capitol Complex
Worksite Address
651 Boas Street
City
Harrisburg, Pennsylvania
Zip Code
17121
Contact Name
Felicia Newbury
Contact Email
fnewbury@pa.gov
Description
Benefits
Questions
THE POSITION
If you are looking for an opportunity to showcase your strong leadership abilities while utilizing your technical skills, we have the position for you! The Department of Labor & Industry is seeking a Print/Mail Production Supervisor to provide guidance and supervision for the Digital Print Center within the Bureau of Administrative Services (BAS), Management Services Division. We specialize in d igital print functions, variable addressing, bindery operations, and other administrative functions in order to ensure effective and efficient operations for the Digital Print Center. Share your knowledge and experience while advancing your professional career, apply today!
DESCRIPTION OF WORK
The Print/Mail Production Supervisor position requires knowledge of Q-Direct (RSA) and IQ/BCC (Bell & Howell) applications and systems, as well as the ability to operate the e lectronic publishing system, and perform general repairs and set-up parameters on Xerox printers. Specific duties involve m onitoring Q-Direct (RSA) server(s) processing, directing workflow in accordance with precedence guidelines, assisting when processing issues occur, and ensuring file processing is accomplished correctly and efficiently. You will also supervise the operation of Xerox printers and all bindery operations in the Quick Copy Unit. This professional develops training and quality assurance procedures, in addition to developing and maintaining a printer activity log and emergency power outage restart procedures.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50646404) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 3:00 PM to 11:00 PM, Monday - Friday, with a 30-minute lunch.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Print Production Technician; or
One year as a Mail Production Team Leader; or
Two years of experience in the operation of print or mail insertion equipment or similar machinery used in a print or mail production facility; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Print Production Technician for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Have you been employed by the Commonwealth of Pennsylvania as a Mail Production Team Leader for one or more years full-time?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many years of full-time experience in the operation of print or mail insertion equipment or similar machinery used in a print or mail production facility do you possess?
2 years or more
1 but less than 2 years
Less than 1 year
None
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
60 credits or more
30 but less than 60 credits
Less than 30 credits
None
08
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
09
WORK BEHAVIOR 1 – EQUIPMENT
Oversee the operation of commercial high-speed digital printers and bindery machines (e.g., paper drill, cutter, binder, or folder) for printing and preparing a variety of forms, letters, manuals, brochures, pamphlets, posters, marketing materials, and other documents. Document machine errors and resolve or submit to supervisor.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience overseeing the operation of high-speed digital printers and/or bindery machines. I was responsible for resolving machine errors.
B. I have experience using high-speed digital printers and/or bindery machines. I was responsible for documenting machine errors and submitting error reports for someone else to resolve.
C. I have experience using any equipment that displays error codes. I either reported or corrected all errors
D. I have NO experience related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience using and/or overseeing the operation of high-speed digital printers and/or bindery machines.
Your experience documenting and/or resolving machine errors.
Your experience using any type of equipment that displayed error codes.
11
WORK BEHAVIOR 2 – SPECIALIZED SOFTWARE
Administer print software programs (Electronic Publishing, Desktop Publisher, Printshop Mail, DockBridge) to ensure print job specifications are met or to recommend modification and/or consolidation of files in preparation for printing. Inspect final printed jobs to ensure documents are in the proper format and contain no errors with fonts, colors, or image resolution.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience administering print software programs to ensure print job specifications are met or to recommend modification and/or consolidation of files in preparation for printing. I was responsible for ensuring the final print job met specifications.
B. I have experience utilizing print software programs to make modifications and/or consolidations of files recommended by someone else in preparation for printing. Someone else was responsible for ensuring the final print job met specifications.
C. I have experience utilizing any type of software program to create or modify documents.
D. I have NO experience related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience administering print software programs.
Your experience utilizing print software programs.
Your experience utilizing any type of software program to create or modify documents.
Your responsibility of ensuring the files and/or documents met specifications/standsards.
13
WORK BEHAVIOR 3 – MANAGE QDIRECT
Manage QDirect (an Enterprise print server) as a system administrator to create and maintain partitions and rules to ensure efficient operation and job processing. Responsible for monitoring server(s) and directing workflow to deter backlog situations.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience managing QDirect to create and maintain partitions and rules to ensure efficient operation and job processing. I was responsible for monitoring server(s) and directing workflow to deter backlog situations.
B. I have experience utilizing QDirect in order to process jobs. Someone else was responsible for monitoring server(s) and directing workflow to deter backlog situations.
C. I have experience utilizing any type of print server other than ODirect in order to process print jobs.
D. I have NO experience related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience managing QDirect to create and maintain partitions and rules to ensure efficient operation and job processing.
Your experience monitoring server(s) and directing workflow to deter backlog situations.
Your experience utilizing QDirect in order to process jobs.
Your experience utilizing any type of print server in order to process print jobs.
15
WORK BEHAVIOR 4 – SUPERVISION
Supervises staff by assigning work and establishing priorities and timeframes for completion. Reviews employee performance and prepares evaluation reports. Provides leadership and mentorship to staff. Interviews prospective employees and recommends selection. Receives and resolves grievances and complaints. Counsels employees when necessary. Provides guidance to staff on complex issues and approves or denies leave requests. Identifies training needs and provides training to staff.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience performing a full range of supervisory duties, such as approving leave, reviewing employee performance, directing the work of subordinates, assigning training, conducting employment interviews, and addressing disciplinary issues.
B. I have experience as a lead worker. I have provided on the job training to newly hired staff, reviewed their work, or served as a team or group leader, but I was NOT responsible for employee discipline or hiring decisions.
C. I have successfully completed college-level coursework or training related to supervisory development, but I do not have at least six months of supervisory or lead work experience in a work setting.
D. I have NO experience or training related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to supervision or lead work.
Your level of responsibility.
17
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
Training Source
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov