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Navy Federal Credit Union Assistant Manager, Operational Risk in Pensacola, Florida


Significant experience with risk and control self-assessment, control testing, and risk framework required to review, analyze, and report on Navy Federal's risk, quality, service, and controls. To assist in managing, planning and oversight of the Operational Risk Management functions. Assist the Manager in planning, developing and implementing frameworks/measurement methodologies, policies, standards, and procedures related to operational risk management, quality control, and audit procedures. Implement effective programs and measures designed to identify and mitigate risks associated with these functions. Promote operational efficiency and service excellence through appropriate risk controls, process improvements and training while reducing and mitigating financial losses. May oversee the activities of Analysts or Supervisors. Responsible for executing the branch strategy.


  • Oversee the process of functional reviews, root cause analysis, and analysis of operational risk

  • Manage the identification and remediation of control deficiencies, develop solutions to strengthen controls, and oversee corrective actions to aid management decisions

  • Communicate quality assurance procedures, existing protocols, and effective controls to improve products and services

  • Collaborate with staff, senior management, and business unit partners to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions

  • Evaluate the adequacy of corrective action taken on past reviews and report on the status of approved recommendations

  • Ensure risk solutions and programs align with strategic business initiatives and developing industry and internal trends to achieve business and quality objectives

  • Measure and evaluate the success of risk programs to determine their effectiveness and to ensure the business units' adherence to the risk framework requirements, internal policies, and best practices

  • Stays abreast of regulatory compliance standards, new and developing risk trends and best practices

  • Provide feedback to ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations, and values

  • Manage and/or conduct systems analyses/assessments and recommend and implement solutions to enhance/upgrade systems

  • Represent the business unit as liaison and spokesperson regarding risk and quality initiatives

  • Ensure risk control recommendations/solutions support optimal internal/external exam/audit preparedness

  • Perform supervisory/managerial responsibilities:

  • Set direction to ensure goals and objectives align with corporate and division strategy

  • Select management and other key personnel; oversee talent development/succession planning

  • Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy

  • Oversee the preparation and execution of department/division AFP

  • Manage merit pay in accordance with specified objectives and guidelines

  • Perform other duties as assigned


  • Significant experience with risk and control self-assessment, control testing, and risk framework

  • Expert knowledge and understanding of risk-based auditing techniques and methodologies

  • Thorough understanding of risk assessment methodology and systems

  • Experience managing audits

  • Significant knowledge of, and proficiency in, data analysis, reporting, and operations research, including the ability to develop conclusions and feasible alternatives to formulate courses of action, including forecasting and cost-benefit analysis

  • Extensive experience managing multi-dimensional teams and projects which involve organization, holding strategy and status meetings, planning, motivating, and managing the work of participants

  • Familiarity with automated systems used in the business unit

  • Demonstrated leadership skills and the ability to guide others and prioritize multiple duties to achieve results in a multi-tasked, time sensitive office environment

  • Strong problem solving and decision making skills and the ability to work independently, exercise sound judgment and initiative, display a high degree of initiative, and manage multiple priorities effectively

  • Highly effective interpersonal, communication and presentation skills, including the ability to persuade and influence management decisions, to interact effectively with all levels of staff, and to communicate complex information in an easily understandable manner

  • Excellent organizational, planning, and time management skills

  • Bachelor's Degree in a related field or the equivalent combination of education, training, and/or experience

Desired Qualifications

  • Bachelor's Degree in Business Administration, Finance or related field

  • Knowledge of Navy Federal's functions, philosophy, products, and services

  • Knowledge of NCUA regulations

  • Risk Management or Regulatory Compliance Certification such as ICBBR, FRM, or NCCO

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 14463-OTHLOC-300000025810540