Job Information
NCR Atleos Remote Services Specialist in PERU VIRTUAL, Peru
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
-Requisitos básicos:
Carrera Técnica, Licenciatura o Ingeniería en Sistemas, Informática, o afín
Experiencia: No necesaria
Conocimiento de Hardware y Software
-Requisitos preferentes:
Experiencia en soporte técnico o mantenimiento a cajeros en giro financiero
Experiencia en Call Center o Help Desk orientado a soporte técnico de usuarios
-Funciones:
Llamadas telefónicas para apoyar al cliente en la resolución de problemas de primer nivel.
Acceso remoto a cajeros automáticos con el objetivo de solucionar problemas de primer nivel.
Elaborar informes sobre las actuaciones y problemas encontrados en dichas actuaciones.
Apoyar al cliente en solicitudes de gestión de incidentes escalados.
Documentación, seguimiento y cierre de incidentes en sistema
Comunicación remota con sucursales para cierre de tickets
Habilidades:
Resolución de problemas
Comunicación
Atención al cliente
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.