Job Information
IHG Attendant F&B in Petersburg, Virginia
Attend food and beverage areas ensuring a high level of quality and consistency. Adhere to all health, sanitation, and cleanliness standards that meet brand standard, and hotel requirements.
At IHG Army Hotels and Candlewood Suites ® we want our guests to feel trusted and free to do what they want in their own space which means we need you to:
Be down-to-earth by being straightforward and natural
Be considerate by being respectful, perceptive and accommodating
Be friendly by being kind, approachable and light-hearted
Be reliable by being professional, a team player and resourceful
DUTIES AND RESPONSIBILITIES
Position Requirements:
Prepare and/or transport all food and beverage items and associated supplies, equipment, and materials to and from the breakfast areas. Restock supplies and non-refrigerated food items at end of serving times.
Monitor area to ensure adequate supplies of food, beverage, trays, plates, utensils, napkins, condiments, etc. to serve all guests; replenish food items and areas as necessary.
Follow preparation methods, times, and quality and presentation standards. Monitor taste, appearance and texture, serving temperature, presentation and cleanliness.
Welcome guests and respond to requests in a prompt and professional manner. Refer any serious matters to management.
Requisition for purchase inventory to ensure adequate minimum and maximum stocks of all food, beverage, and materials. Remove and dispose of items that are dated on the day before expiration date. Notify supervisor when any item is less than 5 day supply.
Monitor and control food and beverage procedures to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste.
Maintain a clean, neat, and well-organized work and buffet area, which may include but is not limited to tables, carts, ovens and grills, toasters and microwaves, sinks, refrigerator/freezers, service areas, walls, floors, and counters. Empty trash receptacles, clean utensils, serving pieces, appliances and hot dishes, and clear tables as needed and at end of scheduled serving times.
Check the working condition of equipment. Report to supervisor all unsafe or malfunctioning equipment, safety hazards, or any other maintenance and repair needs.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other duties as assigned.
PEOPLE:
Learn and utilize our Winning Ways
Promote Quality and Teamwork with other departments, become involved with committees and sponsored community events or activities.
GUEST EXPERIENCE:
Respond in a courteous and prompt manner to all guests questions and/or requests to ensure strong guest satisfaction.
Be aware of Safety and Security procedures as part of interaction with guests and for guest health and security
Acknowledge and engage in a pleasant and service oriented manner.
RESPONSIBLE BUSINESS:
Ensure a safe and secure environment for guests and team members by reporting any safety and security concerns to management.
Maintain a focus and commitment to operating a “green” hotel.
ACCOUNTABILITY:
This position reports to the Operations Manager. In absence of direct report, this position may report to other department supervisors or managers.
QUALIFICATIONS AND REQUIREMENTS
Basic reading, writing and math skills and some prior food preparation experience preferred.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds, Bending, stooping, kneeling
Standing up and moving about the breakfast area
Handling food, objects, products and utensils
Ability to take and pass the Serve Safe course and other trainings as required
1.
- OTHER:
3.
Communication skills are utilized a significant amount of time when interacting with guests and supervisors.
Reading and writing abilities are utilized often when preparing buffet items from instructions.
Mathematical skills, including basic math, measurements, quantities, and variances are used frequently.
May be required to work nights, weekends, and/or holidays
1.
- WORK AREA: Food and Breakfast areas, service areas and other areas as assigned
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.