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Job Description Summary

The Technical Service GM plays a key leadership role in accelerating advancement of service technology by defining and driving design for service standards, identifying and scaling best practices, and developing global service technology and tools across products and segments that enhance customer experience, enable growth, and generate productivity.

Job Description

The Technical Service GM plays a key leadership role in accelerating advancement of service technology by defining and driving design for service standards, identifying and scaling best practices, and developing global service technology and tools across products and segments that enhance customer experience, enable growth, and generate productivity.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Essential Responsibilities

• Leads development and implementation of design for service strategy into new product design, in partnership with segment teams. Drives Service engagement into World Wide Technology and Product Planning (WWTP/WWPP), drives growth and maturity of service feature adoption, and shares best practices across segments for service design standards.

• Provide technical leadership for design for IP protection, connectivity in the service installed base, next generation connectivity, technical training and documentation, and predictive/remote service tools. Drive execution to roadmaps and program plans in these areas.

• Drive NPI readiness and sustainability for documentation, including driving global documentation standards, consistent and usable manual content creation and access, development and maintenance of translation platform, troubleshooting knowledge management, and curation of digital service forms.

• Drive effective technical development for advanced service use cases leveraging artificial intelligence and self-healing through partnership with the STO, segment engineering teams, and IT.

• Drive global training technology and machine data structure program execution on time and on budget according to program roadmaps.

• Lead effective communication with segment and region service teams, incorporating field feedback into the design process.

Qualifications/Requirements

• Bachelor’s Degree in Product management, Engineering, Computer Science, Business Administration, or related field

• 15+ years progressive leadership experience in product management, service delivery, service sales or related field

• Strong leadership skills to influence cross functional and global teams

• Strong leadership skills to drive culture changes, influence technology development, create/drive product vision and roadmaps

• Strong oral and written communications skills

• Strong program execution skills

• Strong strategic mind and clear thinker

Desired Characteristics

• MBA, MS or PhD in Engineering, computer science, or related field

• 15+ years experience in Healthcare service, product development or related field

• Deep expertise and personal credibility in connectivity, generative AI and emerging technologies

• Digital industry acumen

• Experienced team leadership for horizonal teams

• Ability to work and travel globally

Additional Eligibility Qualifications

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.

About Us

GE HealthCare is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE HealthCare delivers better outcomes for global customers by speaking the language of industry.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Relocation can be provided for this role.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No