Job Information
TEKsystems Community Outreach Coordinator in Philadelphia, Pennsylvania
Community Outreach Coordinator - Contract - 100% remote
Top Skills
Experience working within community outreach, DEI or volunteering
1-3 years of experience post college
Experience with customer service or acting as a liaison between a customer and client
Description:
Our Client has a need for a Community Outreach Coordinator for one of their programs that supports small businesses. Working with one of our Clients Program leads and working closely in partnership with the manager and program to ensure end-to-end award fulfillment.
This role will:
• Serve as primary POC to winner throughout journey
• Create orders, attach copy and ensures scheduling for campaigns.
• Liaison between Program Manager, Tech Makeover Consultants, Creative production team, Copy Management teams, etc,
• Manages escalations
• Schedules check-in with recipients for status
• Manages and maintains updated recipient data within Salesforce
• Work with Tech Makeover Consultants and recipient to schedule consultation
• Ensure seamless handoff to and from all award phases
DESIRED SKILLS
The ideal candidate will have a background in program/project management and an understanding of the customer experience. This person will have a passion for wanting to be part of a team that is focused on developing process and procedures that drive award fulfillment and satisfactory program experiences. Additional skills:
• Strong communication; Timely communication
• Relationship builder; Team player
• Ability to learn quickly, adapt and pivot
• Ability to work cross functionally
• Ability to manage multiple, competing priorities
• Ability to adhere and enforce deadlines
• Solutions oriented-ability to think fast and move quickly to find the right offerings that will meet customer needs
ADDITIONAL INFO
• 100% Remote
• Role is a 1 year contract position with potential to extend longer
• 8 hour work days, M-F (ideally between the hours of 8a-6p)
• Interview process consists of 2 rounds; 1st with Program Manager and 2nd with Program Director
Additional Skills & Qualifications:
• They will do customer service work and provide a white glove service to the business selected into the program
• In the past they have hired people with a couple of years of experience, customer service experience, and people involved in DEI or community outreach
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.