Job Information
Philadelphia Gas Works Customer Affairs Data Analytics Intern in Philadelphia, Pennsylvania
Overview
Philadelphia Gas Works
Looking for a challenge and ready to light up your career?
The Philadelphia Gas Works (PGW) is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.
Make a difference in your future – Become part of the PGW Team!
Customer Affairs Data Analytics Intern
Responsibilities
Research Projects
Support Universal Services in developing pilot campaigns/case study data collection for outreach method analysis
Quality check LIHEAP/Crisis Process documentation and ensure accuracy in its implementation
Review of current outreach methods and support research on why customers respond or fail to respond
Data Analysis
Manage and send daily grant vouchers/transmittals
Maintain data updates to tracking files and regulatory reporting
Review data collected from pilot campaigns/case study data to determine effective engagement methods
Identify most responsive customers based on historical data and outreach method
Leverage data to paint a story that provides practical action items and takeaways
Qualifications
Bachelor’s degree in Business Administration, Public Policy, Psychology OR currently enrolled in a Bachelor’s degree program in Business Administration, Public Policy, Psychology or other related field of study
Verbal and written communication skills with the ability to effectively communicate with customers and employees
Interpersonal skills with the ability to work well as a team
Proficient in Microsoft Office Suite
Problem-solving and analytical skills with the ability to develop creative solutions to delicate issues
Organizational management skills with the ability to handle multiple tasks simultaneously and usually under short deadlines
Advanced Microsoft Excel Functions are a plus
Financial or Economics experience is a plus
ID 2024-1838
Employment Status Intern/Co-Op
Category Customer Affairs
Job Locations US-PA-Philadelphia
ADP Department # Customer Service [44]