Job Information
Confidential Employer Dental Patient Service Representative in Philadelphia, Pennsylvania
Job Summary: Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
Essential Functions • Greet patients in a friendly and respectful manner • Register new patients according to established office protocols • Assist patients to complete all necessary forms and documentation • Verify and update patient information • Inform patients of dental office procedures and policy (Dentrix) • Move patients through appointments as scheduled • Schedule patient appointments • Confirm upcoming appointments and recalls according to office protocol • Arrange patient charts for next day appointments • Enter all relevant patient information into data system • Maintain and manage patient records in compliance with privacy and security regulations • Answer and manage incoming calls; check voicemail queue daily • Respond and comply to requests for information • Check daily appointment schedule • Fill in cancellations and no-shows • Organize referrals to other dental/medical specialists • Dispatch lab work appropriately • Collect and receipt payments from patients at time of treatment • Inform patients of financial treatment plan options • Arrange payment schedule with patients. • Prepare and mail billing statements • Prepare claim forms for dental insurance • Arrange supporting documents for insurance claims • Sort and distribute incoming and outgoing post • Monitor and maintain inventory of dental office supplies • Update patient education materials • Maintain a professional reception area • Safeguard patient privacy and confidentiality
Required Skills/Abilities: • Personality and demeanor to deal with the public and assist ill, older, or distraught patients. • Basic office skills such as typing and filing. • Good organizational skills.
Supervisory Responsibilities: • None
Qualifications: • General education degree or high school diploma • Three (3) to five (5) years' experience in dental front office • Knowledge of dental terminology, procedures and diagnosis • Knowledge of computer and relevant software applications (Microsoft Suite and Dentrix) • Knowledge of general administrative and clerical procedures • Working knowledge of dental insurance