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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• The Operations Manager is responsible for oversight of staff supporting the day-to-day operations at Penn Medicine Administrative facilities at 150 Monument Rd in Bala, and 3535 Market St in Philadelphia, supervising the Community Coordinator role at each location. Other locations may also be assigned. The incumbent will be organized and efficient with excellent communication skills, an attention to detail and positive attitude. The Operations Manager will report to the Sr. Director, Real Estate Operations and participate in budgeting, managing leases, managing inventory/ordering. Data management and analysis will drive decision-making and planning while collaborating closely with users within the space.

Responsibilities:

• Ensure adequate coverage of community coordinator responsibilities at all locations

• Responsible for vendor communication and management of equipment leases at all locations

• Develop a par level of standard office and café supplies

• Inventory and order management for basic office supplies and pantry supplies

• Review expenses and develop the annual operating budgets

• Enforce existing policies and procedures for workplace operations, including but not limited to scheduling shared resources, security access and visitor access

• Oversee Security procedures for access to “WorkPlace” locations

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

• Other duties as assigned to support the unit, department, entity, and health system organization

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)

• 7+ years of Hospitality, Customer Service or related experience. (Required)

• Bachelor's degree. (Preferred)

• 5+ years of Hospitality, Customer Service or related experience. (Preferred)

Skills/Abilities:

• Exceptional organization and communication skills

• Experience with Office 365 and ability to learn/master new applications such as PennFor

• Proven ability to work collaboratively to support department goals

• Proven ability to partner with internal customers to drive success

• Proven ability to manage multiple demands with grace under pressure

• Bring a customer service approach to all activities and be able to model and coach those behaviors

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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