Job Information
Insight Global Quality Assurance (QA) Analyst in Philadelphia, Pennsylvania
Job Description
A health insurance company is seeking a detail-oriented QA Analyst to oversee all
problem management in the Service Operations and Optimization divisions
, from issue to incident resolution. The successful candidate will be responsible for creating contact points for issue resolution and identifying the root causes of defects. This role involves managing and adapting to changes in project scope and working within the realms of problem management. The ideal candidate will come from a health insurance background. Responsibilities include, Oversee the ticket management process, coordinating problem resolutions and managing the inventory of issues through ServiceNow; Engage in regular communication with business owners, conducting pop-up calls and bi-weekly meetings to discuss root causes and document findings; Participate in the rollout of new enrollment systems and the distribution of new ID cards, ensuring quality standards are met. This position is a hybrid role and requires 3 days on site. Must be local to PA, NJ or DE.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
- 3-5 yrs experience managing inventory
-Bachelors Degree
- Strong using a ticketing system specifically ServiceNow
-Technical Tools: Edge, Oracle, UST Health proof, operations applications, Tableau -Background in Health Insurance null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.