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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the technical program management for the Business Intelligence team within Comcast Integrated Supply Chain Operations. Serve as the program management lead for all reporting, data and Analytics intakes lead within ISCO BI team.

Job Description

Core Responsibilities

• Own the end to end aspect of ISCO BI program and release management activities.

• Identifies, confirms and obtains participation from required cross-functional teams. Ensures team clearly understands roles and responsibilities for the duration of the program.

• Actively participates in the key planning of program milestones drives alignment to these milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.

• Work with Product Owners to continue to evolve our planning practice in support of a continuous delivery model.

• Manage the development cycle through daily stand ups, sprint reviews, and retrospectives.

• Ensures the program roadmap is prioritized and developed.

• Manage the intake lifecycle based on issue category (bugs, adhocs, feature requests)

• Guides the team on how to use Agile/Scrum practices and values to improve the quality, speed, and compliance

• Coordinate the RCA and create incident reports with concerned business and technical teams.

• Calibrate current process paradigm in improving development/delivery throughput across team functions.

• Support release management and version control by coordinating activities across business and technical teams.

• Develop deep working relationships with business stakeholders to become a trusted partner for their data and analytical needs

• Works to identify and obtain participation from required cross-functional core team members, including matrixed project managers. Oversees the team as they plan, track and execute project plans from start to completion.

• Creates program plans and program record. Works with the core team and senior staff member(s) to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks.

• Assists in the development of key goals, objectives and success criteria for the program. Ensures clear communication and alignment with stakeholder and delivery teams.

• Recommends changes to improve the engineering process and to alleviate process inaccuracy and duplication.

• Supports the budget and resource forecasting exercises.

• Identifies and analyzes risks and issues while providing resolutions to a diverse range of complex problems.

• Tracks and manages the program schedule and task details included in the technical program plan. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Works with team to assist in action item resolution and track completion. Ensures program milestones are accomplished and ensures overall timelines are met. Documents all major plan changes in scope, approach and date delivery. Determines and develops approach to solutions.

• Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Works with senior staff members to manage proposed changes to program parameters and ensures appropriate processes and communications are followed. Works under normal supervision. Follows established directions.

• Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.

• Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders.

• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Program Management; Cross-Functional Leadership; Product Roadmap; Analytics Consulting; Scrum Software Development

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Job Family Group: Program & Project Management