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This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6687157 Company Description

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions

Named Science\'s Top Employer in 2021, 2022, and 2023

Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That\'s why we were named the No. 1 company to work for in the biopharma industry in Science\'s Top Employers Survey for three years in a row.

A Certified Great Place to Work

We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma, Best Workplaces in New York, PEOPLE Companies That Care, Best Workplaces for Women, Best Workplaces for Millennials, and Best Medium Workplaces lists.

Overview

Imagine a dynamic strategy that dedicates greater talent, creativity, and technology to drive the innovative HCP and patient support for appropriate patients to start and stay on their medications. Enhancing critical capabilities around the patient and HCP experience \"post prescription\" is the exact vision of the Insmed Patient Support Program and the reason we are seeking top talent for the role of Associate Director of Case Management. Patients are the core of what we do here at Insmed, and we are looking for top talent to help build, design, implement, and run dynamic end-to-end patient support offerings. Do you want to be part of a team that puts patients first and puts a strong focus on patient-centric initiatives? Do you want the opportunity to lead and collaborate with cross-functional stakeholders? If so, we want to hear from you! As an Associate Director of Case Management, you will be a key member of Case Management Leadership, responsible for supporting and guiding the pull-through of the Patient Support Program design and service offering. Specifically, the candidate will be responsible for leading a team of Case Managers whose role is to deliver the Support Program experience to patients prescribed one of Insmed\'s portfolio of products. They will drive their team to deliver defined KPIs and goals, provide a quality patient experience aligned to Insmed\'s processes and procedures, and successfully collaborate with relevant stakeholders.

Responsibilities

Deliver upon an industry leading Patient Support Program with leadership of a Case Management Team:

Act as first point of contact for daily team needs, escalated cases or situations

Manage day-to-day workload of Case Management team; reallocate resources where necessary

Ensure team compliance with program Business Rules, SOPs and other relevant policies

Enable attainment of pre-defined service levels and key performance indicators

Lead regularly scheduled team meetings to facilitate case discussion, sharing of best practices, areas for program impr vement, etc.

Work with cross-functional teams (i.e., sales, market access) to enable patient access

Demonstrate detailed understanding and subject matter expertise in reimbursement landscape, disease state, patient needs, etc. to ensure Case Management team success

Run daily reports to support operational efficiencies

Responsible for administrative team management (i.e., call-center management, scheduling, caseload and task completion)

Identify and develop best practices amongst Case Management team, using data and trends identified throughout program life cycle

Escalate cases to other Patient Services Leadership team members that require internal/external stakeholder engagement

Collaborate with other Case Manager Team Leads and Patient Services Leadership to support program evolution and improvement

Conduct audits on team\'s work, including calls and system management; hold weekly sessions with team to share feedback and best practices

Conduct one-on-one meetings with Case Managers to regularly review performance and foster employee development

Ability to drive employee satisfaction through engagement activities and an empowering leadership style