Job Information
Insight Global Collection Agent - Onsite in Phoenix in Phoenix, Arizona
Job Description
A client in Phoenix, AZ is looking for a Collection Agent to join their team. This team is responsible to collect funds from delinquent accounts. The money given to members are credit cards loans, home equity lines of credit, savings accounts that are over drawn, etc. Responsibilities of this individual are shown below:
Will conduct Inbound and Outbound calls and will speak with about 32 members per day
Will understand what the member's needs are and provide solutions to help improve the member's financial security
Contacting members by telephone to negotiate debt recovery
Negotiate settlements to receive payment on percentages of loans
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
2+ year of experience of call center
Experience working in a Collections Call Center OR experience in the banking or the financial industry OR experience from a sales background
Critical thinking skills, specifically knowing how to build rapport and provide solutions
Excellent written and verbal communication skills
Comfortable in heavy phone support role
Must be reliable and available to work onsite in Phoenix, AZ
Must be able to work 2 Saturdays per month null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.