Job Information
Advanced Air Customer Service Agent - Airlines in Phoenix, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6541707 Advanced Air\ \ TITLE Customer Service Agent - Airlines\ \ \ \ \ \ DESCRIPTION
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- Location3400 E Sky Harbor Blvd, , Phoenix, AZ, 85034, United States
- Base Pay\$16.00 / Hour
- Employee TypePart Time
Description
Who we are:
Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter.
Today, Advanced Air has 17 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 12 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth.
Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities.
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About the Role and about You:
The Customer Service Agent position will be based in Phoenix, AZ. The incumbent of this role is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution for all Advanced Air (AA) passengers and potential passengers/guests.
We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services.
You are highly motivated, organized, attentive to detail, communicate well, and focused on customer experience.
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What you will do:
Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner
Answer calls to provide information, resolve problems or complaints, and assist as needed
Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
Communicate with customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy
Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone
Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manning; Ground servicing equipment duties as needed
Oversee passenger unloading of firearms in accordance with training, policy, and TSA, and assist\ \
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\ \ Advanced Air is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.