Job Information
MOUNTAIN PARK HEALTH CENTER Desktop Support Specialist II-Maryvale in Phoenix, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6558463
The Desktop Support II provides first level support for users, ensures currency of information and provides installation and training services as needed for Mountain Park Health Center (MPHC). ESSENTIAL DUTIES AND RESPONSIBILITIES Provide technical support to end users remotely and at desk side Support OS, Application, and Hardware issues Enter updates and resolutions into the ticketing system using clear and appropriate language Create tickets as necessary Act as escalation point for support requests Perform necessary account updates and other administrative functions as assigned Help maintain IT inventory Ensure that tickets are created, maintained, and resolved according to established standards and expectations Update department Wiki as necessary or as assigned Represent the IT team as a member of project teams when necessary Other duties as assigned Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner