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Randstad US it help desk technician ii in phoenix, Arizona

it help desk technician ii.

  • phoenix , arizona

  • posted 3 days ago

job details

summary

  • $25 - $27 per hour

  • contract

  • high school

  • category computer and mathematical occupations

  • reference1074934

job details

job summary:

Our client is looking for a IT Help Desk Technician II for a 6 month contract opportunity. This role is onsite in Phoenix, AZ.

location: PHOENIX, Arizona

job type: Contract

salary: $25 - 27 per hour

work hours: 8am to 4pm

education: High School

responsibilities:

Responds promptly to customer requests; takes a customer-centric approach to problem solving; prioritizes tasks for him or herself; assists in prioritization of the Help Desk queue; thoroughly documents all interactions; employee acts as a technical escalation for other Help Desk staff; responsible for resolving complex technical challenges; addresses advanced configuration issues; troubleshoots and resolves hardware and software problems independently; works with internal and external IT resources or vendors to identify and resolve hardware or software issues; solicits customer feedback to improve service; meets commitments; manages difficult or emotional customer situations; fosters relationships; tracks trends and looks for other opportunities to eliminate waste; focus on solving conflict; maintains confidentiality; addresses budget concerns with the CIO; identifies required resources; trains other Help Desk staff.

qualifications:

  • Experience level: Entry Level

  • Minimum 2 years of experience

  • Education: High School (required)

skills:

  • Technical Support

  • Field ServiceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

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