Job Information
Arizona Public Service IT Voice & Data Center Technician II / III in PHOENIX, Arizona
IT Voice & Data Center Technician II / III
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Date: Sep 30, 2024
Location: PHOENIX, AZ, US, 85021-1808
Company: APS
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
IT Voice & Data Center Technician II / III | Ensuring Optimal Performance & Reliability of Critical Infrastructure
As an IT Voice & Data Center Technician II / III, you’ll play a vital role in maintaining the seamless operation of our data center infrastructure. You’ll be responsible for installing, maintaining, and troubleshooting organization-owned hardware, network systems, and related infrastructure, ensuring the reliability and performance of critical IT operations.
Key Responsibilities:
Install, maintain, and troubleshoot hardware and infrastructure components to ensure optimal data center performance.
Collaborate with senior technicians and IT teams to support regular maintenance activities, emergency repairs, and operational needs.
Manage installation, moves, and decommissioning of devices and equipment.
Ensure adherence to best practices for data center operations, providing rapid response and resolution to any issues that arise.
Support the continuous improvement of data center facilities and infrastructure.
If you're a hands-on technician with a strong background in data center operations, this role offers the opportunity to work with cutting-edge technology and ensure the smooth running of critical IT systems.
Minimum Requirements
IT Voice & Data Center Technician II | Ensuring Optimal Performance & Reliability of Critical Infrastructure
Equivalent to a high school diploma
AND two (2) years related data center Data Center or similar environment (racking & stacking gear, cable management, hot & cold aisle containment).
Experience working with Ethernet or fiber cables, troubleshooting computer hardware and rack mounted network switches/routers and servers.
Available for on-call duties up to 24/7days a week and to be ability to travel between locations.
IT Voice & Data Center Technician III | Ensuring Optimal Performance & Reliability of Critical Infrastructure
Equivalent to a high school diploma
AND five (5) years related data center Data Center or similar environment (racking & stacking gear, cable management, hot & cold aisle containment).
Experience working with Ethernet or fiber cables, troubleshooting computer hardware and rack mounted network switches/routers and servers.
Available for on-call duties up to 24/7days a week and to be ability to travel between locations.
Preferred Special Skills, Knowledge or Qualifications
Associates degree in computer science.
Knowledge of asset management, auditing, daily work log/ticket tracking, service offerings; customer service principles; various computer software applications, PCs, operating systems, and other computer-related technologies.
Proficient in use of data center operations tools to support installation, moves, change, decommission of physical assets located within data centers.
Previous experience tracking and maintaining data center & IT assets within Data Center Infrastructure Management (DCIM) software.
Major Accountabilities
1) Under general supervision, perform rack and stack responsibilities for installation, mounting, move, change, decommission of physical servers, network devices, and other hardware components aligned with data center standards and industry best practices.
2) Support general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis, and support standard and emergency operating procedures for data center.
3) Review engineering design to ensure compliance with internal and external design standards and coordinate equipment/material receiving, shipping and RMA processing support as/when required.
4) Perform routine equipment maintenance, facilities management, and perform emergency repairs as needed or directed.
5) Plan and implement effective cable management strategies, including labeling, routing, organizing power and data cables.
6) Perform record keeping and inventory management activities using data center management and work management tools. Support senior technicians in maintaining inventory management systems with details of equipment status, location, and supporting meta data supporting capacity or space management activities.
7) Track and report progress on assignments and coordinate incoming project requests with requestors and collaborate with cross-functional teams to support data center operations.
8) Provide assistance to engineering personnel and manufacturer representatives in the evaluation and testing of new equipment, including the development/implementation of test procedures and/or the design and construction of specialized configurations.
9) Produce reports, perform operational readings including status reporting regarding data center service availability, performance, power usage, space and capacity utilization as required.
10) Maintain full compliance with all regulatory requirements, safety policies, procedures and standards and perform all work in a safe manner.
Export Compliance / EEO Statement
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.
Flex Role:
This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work, but the ultimate decision is the company's. Employees will have two options to choose from:
APS office based: The employee prefers to work most of the time from an APS facility.
Home based: The employee prefers to work most of the time from his/her home.
*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.