Shire Jobs

Location:

2721 N Central Ave, Phoenix, Arizona 85004 United States of America

Are you ready to make a good move in your career? This position is a great opportunity for an individual who has general management and project management experience. You may have more, or less experience in the areas of responsibilities outlined below and be a strong fit to move forward.

This position does not require experience in the Human Resources industry. You’ll learn critical elements of how to support U-Haul Team by working with the U-Haul Field, members of HR Team and other U-Haul business areas.

Become part of our team:

Our Phoenix based headquarters is searching for an individual who has a proven track record of success. Reporting to the Vice President of Human Resources, we’re looking for a great fit to join a strong team of individuals. Our commitment is to be productive in our work to support Company strategy and our U-Haul Teams who are getting and serving customers profitably.

Overview:

Manager of Operations Support and Project Management is responsible for managing certain HR programs, processes and projects, and providing HR administrative office support to HR Teams. This individual will identify improvements, develop, plan, successfully execute and manage those programs and projects to be supported by efficient electronic tools and processes, each critical to the U-Haul Organization throughout the U.S. and Canada. This manager will have significant personal contact with individuals in HR and other headquarters areas, with Field Team members, and on occasion directly support executive management handling a specific HR process need.

Responsibilities Include:

• Learn the needs of our Field through initial and routine hands-on work and interaction by working in the Field, by phone and email

• Analyze process needs, submit projects to HR Technical Team and manage timely and accurate completion

• Work proactively from HR Intake records to further identify tool and process improvements needed

• For areas of responsibility, write business rules for technical project requests and manage to ensure successful results

• Get hands-on education of each HR Team’s responsibilities by working on deck with each team for a designated amount of time

• Organize and ensure on-time and accurate process support for Company facility openings and closings. Report on critical steps including legal requirements during each plan, swiftly communicate any concerns and provide a weekly overview report of current and forthcoming changes

• Lead ongoing projects, provide support and coordinate with HR Teams, the Field and other teams to enhance, execute and keep an accurate and efficient flow of our uhaullife.com information website

• Oversee the main HR phone and reception area Intake, the equipment and related operations support to ensure efficiencies are gained and functions are maintained (phones, phone numbers, HR Team email addresses, etc.) Work with each HR manager to ensure updates are made within their respective teams that coincide with changes

• Manage existing processes and enhance process efficiencies for Company Confidentiality and Non-Compete Agreements

• Strengthen and develop audit and control functions for required standard employment documents. Ensure standards are met. Develop reporting. Schedule and ensure annual reviews with appropriate HR managers and U-Haul Legal team

• Develop a standard with U-Haul Legal to review record retention policies applicable to Human Resources. Develop standard reporting and coordinate with HR managers to ensure record retention practices support policy

• Oversee the required annual Maricopa County Trip Reduction Survey project. Maintain privacy of Team member information. Ensure annual results meet Maricopa County standards. Enhance related Team member support programs that are efficient and productive

• Oversee the production of the GM Plaque Program, name badge production, and associated production reporting

• Manage the U-Haul Service Award program

• Manage a small team that includes responsibility for providing general office support and coordination of projects for our HR Teams

• Manage, oversee, and directly handle work where needed for approximately 20 subjects ranging from main HR Intake phone calls to distribution of the Veteran Hat Program, ensuring common areas such as breakrooms and conference rooms are maintained, mail is distributed timely, supplies are ordered, manage the company Thanksgiving Turkey project, etc.

• Guide and oversee HR projects that provide initial education to new HR Team members that is a foundation to comprehend the U-Haul Company Primary Service Objective and organization, principles, and each segment of HR Team

• Guide and manage projects that measure team member experience who use HR resources. Develop standards for response

• Develop annual strategic goals for direct areas of responsibility that align with Company and HR Team objectives

• Analyze effectiveness of assigned programs through Field and other feedback resources

• Occasional After Hours as back-up support to handle a process for U-Haul management in uhaullife.com. Assess whether there is an issue with the ease of the tool or process

• Develop and manage a budget for direct programs of responsibility

• Proactively communicate annually with HR managers and other key staff to ensure budget information and actions are timely tracking

Requirements Include:

• Maintain absolute confidentiality

• Possess a positive, helpful, energetic attitude

• Strong analytical and reasoning skills

• Strong in Microsoft WORD and Excel

• Tech savvy

• Excellent communications skills (written and verbal)

• Strong organizational skills

• Experience managing projects

• Experience coordinating with many individuals to carry out a unified goal

• Desire and skills to manage a team

• Confident in decision-making and making recommendations after thorough research is complete

• Persistence to accomplish projects and goals working with others in a polite manner

• Ability to multi-task, adapt quickly and work in a fast-paced environment

• Desire and action to contribute as an HR Team Utility Player as projects present themselves

• After Hours work required for occasional Facility Closings and Openings, occasional support for executive management and routine review of email, text and phone Intake with response as needed

• Dedicated, dependable and reliable

• In office position at Midtown Campus

Preferred Requirement:

• Experience using Workday

• Experience in customer service

• Practical experience working in or with the U-Haul Field

• Education in business administration or project management

  Benefits:

• Full Medical coverage

• Prescription plans

• Dental & Vision Plans

• New indoor fitness gym

• Gym Reimbursement Program

• Registered Dietitian Program 

• Weight Watchers 

• Onsite medical clinic for you and your family

• Career stability

• Opportunities for advancement

• Valuable on-the-job training

• Tuition reimbursement program

• Free online courses for personal and professional development at U-Haul University®

• Business and travel insurance

• You Matter Employee Assistance Program

• Paid holidays, vacation, and sick days 

• Employee Stock Ownership Plan (ESOP)

• 401(k) Savings Plan

• Life insurance

• Critical Illness/Group Accident

• 24-hour physician available for kids

• MetLaw Legal program

• MetLife auto and home insurance

• Mindset App Program

• Discounts on cell phone plans, hotels, and more

• LifeLock Identity Theft

• Savvy consumer wellness programs - from health care tips to financial wellness

• Dave Ramsey’s SmartDollar Program

• U-Haul Federal Credit Union

• Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.