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American Express Senior Manager - Strategic Planning in Phoenix, Arizona


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control, and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

The Commercial Onboarding Services team plays a critical role in delivering best in class revenue empowering services across the customer lifecycle. Our vision is to drive customer success throughout the pre-sales, onboarding, and payment phases. In addition, the Operational Excellence team supports the core operational risk functions including ensuring priorities are implemented in a manner consistent with internal policy as well as external / regulatory expectations while enabling business growth, achieving superior customer experience, driving risk mitigation as well as operational efficiencies.

The Sr. Manager- Strategic Program Management will report to the VP, Strategy, Governance and Program Management Office. This person will supervise and lead pivotal initiatives, critical program operations and communications to ensure successful business outcomes.

Key responsibilities include:

  • Collaborate with key collaborators across GCS and enterprise partners to align program work to deliver against organizational objectives.

  • Provide oversite of strategic initiatives and roadmaps across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion.

  • Maintain awareness of cross product/program synergies and actively communicate opportunities to simplify or better align work across teams.

  • Provide recommendations for areas of improvement through internal/external research and analysis and lead key activities to support the team to ensure the desired customer and business value is delivered.

  • Prepare communications including strategic business reviews/presentations to senior leaders and external audiences

  • Design and implement programs to optimize business processes, drive efficient organizational performance and colleague engagement

Minimum qualifications:

  • Successful track record of leading complex projects that deliver technical/non-technical solutions and achieve business results, positively impacting the customer experience.

  • Proven track record to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology partners and multiple geographies

  • Strong technical competence and strong voice of the customer

  • Proven experience in project management, change management and organizational dynamics.

  • Understanding of Agile methodology and/or exposure to improvement methodologies a plus (Lean, Six Sigma, or similar methodologies)

  • Bachelor’s degree in Engineering, Business Administration, or Information Systems.

  • 5 years relevant work experience in project management, business transformation, large scale technology implementations and/or financial services

  • Prior change management, experience in payments/ B2B/ Corporate Card business.

Key competency requirements:

  • An inherent bias to action; self-motivated and a self-starter with a “Can do” attitude

  • Teammate, energetic personality, quality minded, focused, committed and able to work independently in a fast paced, changing environment

  • High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills

  • Sharp business judgment, detail oriented yet able to always see the "big picture"

  • Strong partnering and influencing skills in all mediums and throughout all levels of the organization including senior leaders

  • Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently

  • Ability to adapt, be flexible and responsive to dynamic situations. Contributes to continual process improvement or re-engineering activities.


Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Strategic

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 23001324