American Express Senior Technical Project Manager in Phoenix, Arizona
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
American Express is looking for a Senior Technical Project Manager (TPM) with experience in Incident Response, Threat Detection, or Hunt fields to join the Threat Detection and Hunt (TDH) team. The TDH team within the Information Security organization analyzes available logs and data to identify, investigate and handle potential security events. The TPM is responsible for supervising analyst capacity as they contribute towards improving log telemetry, developing new detections and alerts, developing metrics and tracking requirements and requests for other teams, while providing an environment for the TDH analysts to deliver without interruptions. This position will work closely with business partners, auditors, architects, system engineers across multiple teams, acting as a single point of contact for the team. Prospective candidates need to have a good understanding of the information security landscape to work with analysts & engineers to develop requirements, lead projects and deliver results.
Prioritize, plan and execute the development schedule for new detections
Prioritize and track feature enhancement and requirements for Security Engineering teams
Working with other TPMs across tech and business to understand prioritizations, dependencies, and help design an overall project roadmap for success
Monitoring and appropriately escalating delivery impediments, risks, issues, and changes tied to the team’s capability development initiatives
Creating both business and tech-facing artifacts to clearly illustrate the teams work, beyond technical documentation
Ensuring deliverables across TDH are of high-quality with clear documentation
Managing stakeholders– prioritizing requests, gaining alignment, and setting expectations on project delivery
Working with tech partners and engineers to deliver clear requirements in support of solution development and business process improvements
Responding to audit requests by performing required data analysis and submitting evidence to close the requests
Preferably a BS or MS degree in Computer Science, Computer Engineering, or other technical discipline OR 8 years of Information Technology management experience in the area of Information Security
Technical Project Management experience
Experience with SIEMs, security logging, incident response, cyber threat intel, threat detection, and hunt is preferred
Experience dealing with Audit Requests will be added plus
Have prior experience working with security analysts and/or data engineers and managing large projects
Ability to effectively interpret Technical and Business objectives as well as challenges and support the team in delivering
Ability to drive projects end-to-end, work with a diverse set of teams spread across the globe and challenge the status quo
Willingness to learn new technologies, experiment and use them to their maximum potential
Understanding of Agile Scrum and Kanban methodologies with demonstrated ability to implement Agile methodologies within teams
Excellent oral and written communication skills; communicating across third parties and technical and business product managers especially using online collaboration tools
Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
Experience with Confluence, Jira or similar.
“American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.”
Primary Location: United States
Req ID: 21028097