Job Information
Centuri Group, Inc. Technical Support Analyst I in Phoenix, Arizona
Technical Support Analyst I
Date: Nov 7, 2024
Location:
Phoenix, AZ, US, 85027
Company: Centuri Group, Inc. (S4)
Description:
Who We Are
Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the US and Canada, safely delivering gas, electric and utility services to our customers and the community. We help you build your career on Solid Ground by investing in your development and valuing your unique skills, perspective, and background. Employees are the lifeblood of our organization, and we’re committed to providing a stable foundation to continuously grow and thrive. We’ve got work for the next 100 years - All we need is you!
Our Technical Support Analyst is responsible for ensuring consistent and optimized delivery of desktop PC service-levels for assigned office locations for all IT related needs and requests.
What You'll Do
Record and classify all incoming IT related incidents and service requests received from customers at local offices and while providing company wide support via Fresh caller
Provide internal and external customers with exceptional service and support
Resolve all assigned Level 1 and some Level 2 incidents and service requests within Service-Level Objectives
Escalate Level 2 incidents to appropriate level 2 Subject Matter Experts (SMEs)
Coordinate with SMEs to identify and resolve any ongoing or widespread IT service issues
Provide orientation and training, as needed, to customers on basic IS troubleshooting skills, as needed, to increase cross-training and work efficiency
Ensure that new IT equipment is configured in a quality and timely manner
Assist with the setup of IT infrastructure for new or relocating local offices
Coordinate with local vendors (telecom, cabling, etc.) to resolve service issues and deploy new services
Participate in IT Department projects to improve service levels or introduce new services
Comply with all departmental and company policies and procedures
Assist in communicating and assuring adherence to departmental policies and procedures
Participate in weekly on-call rotation for afterhours support
Travel as required
Perform other responsibilities as requested by leadership
What You'll Have
Bachelor’s Degree in Business, IT or related field preferred
Minimum 1 year of experience in administration of desktop environments and workstations, preferably in a multi-site environment
Experience with ITIL and other quality assurance processes preferred
Experience in the following required: Microsoft Windows 7/10 and Microsoft Office Suite, MS Active Directory Services, PC imaging utilities, basic phone system moves/adds/changes
Microsoft and other certifications are beneficial
Bilingual preferred
What You'll Get
Benefit Package including Medical, Dental and Vision Coverage
401K w/ Company Match
Voluntary Life & AD&D Insurance and Short-Term and Long-Term Disability
Vacation/Sick Time and Paid Holidays
Potential Bonus Opportunities
Career Development Opportunities
Employee Discounts
Weekly Payroll
Work Environment
Work is typically performed in an office setting
Flexibility to work various schedules and stay late when necessary with little or no notice
Must be able to read documents, use a computer, communicate verbally and in writing
Mobility required within an office, warehouse and construction site environments
Ability to occasionally lift up to 20 pounds
Legal Stuff
Pass pre-employment, random, post-accident, and reasonable suspicion drug screens
Provide valid US work authorization documents for E-Verify
Satisfactory results of pre-employment background check results
Diversity, Equity & Inclusion Commitment
This job description is subject to change at any time. It reflects management’s assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Centuri Group and our subsidiaries we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!