Job Information
Duquesne Light Company Manager, Product in Pittsburgh, Pennsylvania
Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
Position Summary
The Product Manager leads a team of Product Owners to ensure that all products in Customer Service and other areas deliver the desirable outcome to our organization. This role will utilize a sharp business mind and a proven ability to strategize and implement high-level product initiatives while managing staff of different disciplines and matrix teams to produce results in a timely manner.
Location: Hybrid, Pittsburgh, Pennsylvania
Job Responsibilities:
Strategy & Planning
Work closely with product stakeholders to determine product scope, vision and roadmap.
Lead team of Product Owners to execute product scope and vision
Collaborate with product stakeholders, cross-functional teams, and assigned product owners to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
Organize and coordinate products and provide strategic guidance to teams and product owners including development of product roadmaps.
Develop new programs to support the strategic direction of the organization.
Provide guidance and standards for appropriate product KPI’s and Metrics.
Operational Management
Clearly identify product stakeholders and keep them abreast and engaged.
Assume responsibility for the product level backlog.
Manage product and collaborate with agile/scrum teams for optimal return on investment; coordinate and delegate cross-project initiatives.
Resolve products’ higher scope issues.
Prepare reports for organizational leadership.
Monitor the outputs and outcomes of a product's component activities and ensure that the product adapts appropriately to them.
Coordinate the management of complex issues that may arise as products seek to deliver benefits .
Education/Experience:
Bachelor’s degree in information systems or related discipline required.
A master’s degree preferred.
Seven or more (7+) years of related experience required.
Three years of previous leadership experience preferred.
Skills/Abilities Utilized in this Role Include
Thorough knowledge of the organization’s core software applications, including Azure DevOps.
Ability to execute on the organization’s goals and objectives and experience communicating product strategy to different stakeholders and levels of the organization.
Thorough understanding of product management techniques and methods, including Agile, Scaled Agile, Scrum, and Kanban.
Excellent knowledge of MS Office; working knowledge of program/project management software (MS Project, etc.) is a strong advantage.
Demonstrated leadership and organizational skills.
Excellent listening, interpersonal, written, and oral communication skills.
Exceptional leadership, time management, facilitation, and organizational skills.
Effective communication skills.
Excellent problem-solving ability.
Must possess a positive attitude and strong values that fit with DLC’s core values:
Energized to shape the future;
Bold in thinking and exploration of new possibilities;
Collaborative in approaching all challenges;
Responsible in commitment to safety, management of assets and finances and interaction with others;
Selfless in serving the community, both on the job and through volunteerism.
Scope
Primary focus is on day-to-day management of operational execution. Also develops and exercises business plans, policies, and procedures. Contributes to proactive planning exercises of management team as requested. Trains and develops staff. Plans the workflow. Looks for areas of process improvement and directs available resources to accomplish this. Leads changes and implementations for direct team as pushed down through the organization.
Decision Impact
Resolves problems of great complexity. Improves existing processes & systems using conceptualizing, reasoning, and interpretations skills. Solutions require thorough understanding of business strategies and issues. Defines broad based solutions that would require consideration of wider implications on organization results and resources.
Hybrid Work
Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.
Storm Roles
All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.
Data Governance
Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.
EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.
Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.