Job Information
City of Pittsburgh - Dept. of Human Resources & Civil Service Senior Systems Administrator in Pittsburgh, Pennsylvania
POSITION SUMMARY
Implements, installs, monitors, and documents city-wide IT systems infrastructure. This position serves as a lead for IT systems administration staff, while receiving supervision and management from the Tech Infrastructure Manager.
POSITION DUTIES
- Provides support and maintenance city-wide for on premise, virtual (VMWare) and cloud compute and storage infrastructure including but not limited to Windows Server and Linux.
- Provides escalated support for client computer hardware, software (OS and Application), printers, communication devices, graphics and storage peripherals.
- Recommends and implements purchase and/or modification to existing computers and peripheral and network software and operating systems.
- Optimizes and automates, to the extent possible, account modification (new, transfer, departed employees) and preventive maintenance activities; delivers regular reports on same.
- Maintains Active Directory and Group Policy infrastructure.
- Designs, develops, and maintains the City's disaster recovery co-location facility.
- Oversees and validates the City's backup and recovery model to maximize retention based on departmental policy.
- Leads and participates in projects and tasks.
- Oversees the team's ITSM ticket assignments and flow to ensure expectations for quality, speed and work balance are met.
- Reviews agreed upon team KPIs to assess System Administration team performance.
- Documents work processes.
- Acts as a liaison with consultants, vendors, outside agencies, City Departments, etc., on assigned projects.
- Focuses on operational resilience for business continuity preparation in coordination with CISO and CDO.
- Performs other related tasks and duties as assigned or required.