Job Information
GreenState Credit Union Member Service Associate in Plainfield, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11850248 GreenState Credit Union\ \ Member Service Associate\ \ US-IL-Plainfield\ \ Job ID: 2024-3675\ Type: Regular Full-Time\ # of Openings: 1\ Category: Retail\ GreenState Credit Union\ \ Overview\ \
POSITION SUMMARY:
This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business.
GREENSTATE CULTURE:
At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.
GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.\
Pay range for this hourly position is \$24.02 - 32.24/hr with a monthly incentive opportunity and a progressive benefit package. This position is will be located in IL.
\ \ Responsibilities\ \
Essential Duties and Responsibilities:
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
Adheres to the Credit Union Service Standards in carrying out GreenState\'s mission and vision.
Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
Ensures confidentiality of member information.
Supports a diverse and inclusive work environment.
Sales Ask questions, listen to your members needs and offer solutions that best fits the needs of your member.
Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees.
Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
Profile each member to uncover opportunities for additional business.
Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations.
Makes weekly outbound sales calls to members.
Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification.
Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance\ \
PI239903033
\ \ GreenState Credit Union is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.