Job Information
Robert Half Help Desk Analyst II in Plainfield, Indiana
Description
We have a client based in Plainfield, Indiana, in search of a Help Desk Analyst II. The ideal candidate for this role will be tasked with providing support to both clients and infrastructure, managing and maintaining hardware/software, and addressing any technical issues that may occur.
Responsibilities:
• Offer both onsite and remote technical support to end-users, which includes hardware, software, and peripheral devices.
• Monitor and manage helpdesk tickets, ensure efficient incident resolution, and handle project tasks as assigned.
• Oversee the maintenance and asset management of end-user devices such as mobile, desktops, and laptops.
• Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, both wired and wireless.
• Support mobile devices including iPhone, iPad, Android, Windows laptops and desktops, & setup in Intune.
• Ensure the security and patch levels for SCCM, antivirus & web filtering on PCs are met and maintained.
• Set up and provide support for audio-visual systems in corporate business environments.
• Handle MFA related issues and enable users for MFA as appropriate.
• Support end-users with O365 applications and assist in vendor management.
• Work on hardware issues related to infrastructure and client equipment and problems encountered in the usage of site systems and desktop applications.
• Document actions, alterations, and procedures in the Service Now ticketing system to maintain an accurate and accessible record of the system's current state.
• Stay updated with technology trends, particularly security policies, and company standards to understand current best practice and possible alternative solutions.
• Collaborate with the IT team to complete tasks as required and manage time to fulfill tasks efficiently and with high quality.
• Liaise with colleagues to solve complex problems or delegate responsibility to the appropriate support team member.
• Continuously assess and communicate the possibility for improvement in support practices.
Requirements • Proficiency in Active Directory management
• Experience with Server 2016 and Server 2019
• Knowledge of Server Operating Systems
• Familiarity with Server 2012
• Possession of MCSE Certification or comparable Certification
• Expertise in PC Hardware setup and troubleshooting
• Understanding of ITIL Processes and their application
• Experience with ServiceNow Platform
• Familiarity with Zoho or similar CRM platforms
• Knowledge of Azure cloud services
• Ability to provide Mobile Device Support
• Experience with SCCM for system management
• Proficiency in handling Audio Visual equipment
• Experience with server management and maintenance
• Familiarity with Network Equipment setup and troubleshooting
• Knowledge of O 365 and Office 365 applications
• Understanding of Multi-Factor Authentication (MFA) processes
• Experience with Ticketing System for IT support management
• Expertise in Hardware Troubleshooting techniques
• Proficiency in Network Troubleshooting within a large organization. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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