Job Information
Stryker Senior Manager, Warehouse Customer Service (Onsite) in Plainfield, Indiana
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)
Who we want:
• Effective communicators . People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.
• Network builders . Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
• Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
• Metrics-oriented managers . People who are always tracking important business metrics to ensure projects meet expectations and budget
What you will do:
We are seeking a highly motivated and experienced Senior Manager, Warehouse Customer Service Operations to lead our customer service operations within the warehouse. In this role, you will oversee a dynamic team, ensuring seamless communication and exceptional service delivery to both internal and external stakeholders. Your goal will be to drive customer satisfaction, streamline processes, and enhance the overall customer experience through strategic leadership and collaboration. This is an onsite role at our Plainfield, IN location,
Develop and implement tailored customer service policies and procedures specific to the warehouse environment.
Lead, manage, and mentor a team of customer service representatives, providing guidance, support, and training to drive performance excellence.
Oversee the resolution of customer inquiries, complaints, and feedback, ensuring prompt and satisfactory outcomes.
Collaborate closely with warehouse operations and logistics teams to optimize order fulfillment and service efficiency.
Monitor and analyze key customer service metrics to identify improvement areas and implement strategies to enhance the overall experience.
Serve as the primary point of contact for escalations and high-level customer inquiries, maintaining strong relationships with key customers and partners.
Contribute to the development of customer service strategies and initiatives aimed at driving continuous improvement and operational excellence.
Ensure compliance with relevant regulations and standards related to customer service and warehouse operations.
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What you need:
Bachelor’s Degree -required
10 years of relevant leadership experience in warehousing, supply chain, logistics, operations, or project management -required
Experience with Warehouse Management Systems- required
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.