Job Information
Intuit Risk Management Specialist in Plano, Texas
Overview
Come join Intuit’s Account Risk Management team as a Risk Management Specialist in our QuickBooks Risk Operations. We are seeking a highly motivated individual with a FinTech operation mindset and strong analytical skills. This exciting role will help power prosperity for millions of our QuickBooks customers around the globe, while mitigating fraud, compliance, and financial risks.
* This role is hybrid and will require 2-3 days in the office per week. Must be able to work Saturdays + Sundays and most holidays. *
What you'll bring
Complete understanding of fraud practices and how they manifest in our products.
With basic knowledge of the small business loans underwriting process.
Ability to review and make solid decisions on the financial standing/ stability of our customers.
Expert in reading financial documents and detecting fraudulent documentation/ artifacts.
Deep analysis skills using known data, but also evaluating additional data/ information to make solid business decisions on previously unknown manifestations of risk
Excellent writing and communication skills
Excellent research skills using sources such as internal proprietary tools, internet search engines, partner tools/ systems.
Excellent research, investigative, and small business loans underwriting skills.
Proficient use of technology with exceptional internet research skills.
Ability to make independent and sound decisions and think on your feet in a dynamic environment.
Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.
Ability to successfully manage time to meet tight deadlines.
A self-starter who works independently and resolves issues with minimal supervision.
Excellent interpersonal, written, and verbal communication skills.
Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution.
Ability to manage multiple priorities in fast paced, high-volume environment
Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint)
Positive attitude and team player who demonstrates Intuit values.
Enjoys staying on top of breaking fraud schemes/ trends.
Prior experience in risk mitigation preferably within the payments or payroll industry (5+ years preferred)
Knowledge of fraud behaviors and financial risk
Soft phone skills required
High school diploma or GED is required
Bachelor's degree is preferred
CFE certification is a plus!
How you will lead
Proficient in two or more areas of risk analysis (e.g., compliance policies, financial risk, or fraud risk)
With capability in conducting fraud and compliance review of pre-qualified loans
Uses judgment and experience to escalate only the most difficult or complex situations
Manages lower-level escalations (internal as well as external)
Process subject matter expert in two or more areas of risk analysis
System subject matter expert in one or more areas
Uses judgment and experience to escalate only the most difficult or complex situation
Completes all assigned onboarding and loan application cases daily and maintaining the department established SLAs
Manages the most complex cases where account risk indicators are not clear, or more than one type of risk exists
De-escalates more complex customer situations
Achieves a QA of 97% or higher consistently
Effectively manages internal escalations from our Customer Care partners
Participates in process and system improvement efforts and/or writes procedure documents and knowledge base articles
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.