Shire Jobs

The Service Advisor is the core of our exceptional customer service experience and can be one of the most important and respected positions in our company. The Service Advisor is responsible for all aspects of Customer Service; being engaged and ready to help each Guest, showing value in our process and creating an exceptional service experience they can trust. The Frontline Service Advisor will learn the process which manages the repair order, RO, from creation to completion. The process begins with the customer interview, and then moves through all interactions with parts staff and service shop production coordinator, to meet the customer needs. The SA is responsible for making sure all work being done is approved by the customer before the work is performed. This includes reviewing all the work required to complete the job and the cost. The SA will interact with the service technician performing the requested work, perform the quality control inspection, and pass off the completed paperwork to the billing department. The SA will review all the final billings with the customer and make sure the customer understands all the charges. The SA needs to keep up in our fast-paced dynamic environment. Our state-of-the-art facilities and commitment to training have built a great reputation for providing excellent, honest service. This position comes with an aggressive pay plan that shares in with the performance of the shop. Someone with a winter sports lifestyle may enjoy the flexibility that this position offers during that season. This is an excellent move for a technician looking to go into administration.