Shire Jobs

Job#: 1371084

Job Description:

IT Support Engineer / Desktop Support - Coatesville, PA 

PC Desktop support technician, some printer support. Networking background a plus (Cable termination, Cisco Switches, VoIP phones, Meraki Access Points, Yodeck)

• *Location : *Coatesville, PA / Consohocken, PA (On Site)
• *Assignment Type -- Contract or Contract to Hire?  *6 month contract to hire
• *Shift: *M-F, 8am-5 pm (40 hours a week)

Job Description:

Responsible for executing specific technology assignments related to support, maintenance, analysis and troubleshooting of end user technology, servers, and switches at the office and plant environments. Provide exceptional customer service and training to end-users as requested. Document all work done in our ticketing system. Manage printers including troubleshooting, setup, installation, and maintenance. Support conference room equipment and mobile devices (i.e., smart phones and tablets). 

Job Duties:

• Accepts and/or creates support tickets and works to resolve application, pc system, server, network, and various other technology issues.
• Troubleshoots pc hardware, places warranty calls, and performs minor hardware repair and maintenance.
• Provides hands-on support for servers and switches as necessary under the guidance of the enterprise Server and Network Teams.
• Collaborates and provides guidance to other team members where able.
• Troubleshoots operating system and application issues while documenting the resolution or escalating where appropriate. Corresponding work to be documented within Remedyforce and should reflect the guidelines implemented by Service Delivery staff.
• Responsible for site support ticket management, follow-up, and time management.
• Quickly and effectively troubleshoots technical issues in person and remotely, utilizing existing tools.
• Commissions equipment including laptops, desktops, peripherals, mobile devices, and local printers.
• Monitors desktop technology, operating systems, and applications systems (desktop and server based) along with all associated data.
• Creation and deployment of software packages and reporting through the desktop management system (SCCM).
• Support and troubleshoot mobile devices (i.e., smart phones, tablets, other handheld technologies).
• Inventory management and tracking
• Makes suggestions to management on potential improvements in processes and standards.
• Off Hours support for critical incidents
• Additional responsibilities as identified and assigned.

Minimum Requirements:

• Bachelor's Degree in related field or equivalent experience.
• Minimum 6 years' experience in a technical field with:
  • Active Directory
  • Server and Network administration
  • Desktop technologies
  • Wireless technologies

Preferred Requirements

• Microsoft Certified Systems Administrator
• A+ certification
• Network + certification
• Experience in manufacturing environment

Key Software/Applications

• Windows 10 Enterprise
• Microsoft Office 365
• Teams, SharePoint, OneDrive, OneNote
• Email                     Outlook
• VPN                       Global Protect Prisma
• MFA                      OKTA
• Antivirus              Sentinel One
• Encryption          Bitlocker
• Inventory            Snow
• Deployment       SCCM, Software Center
• Ticketing              Remedy Force
• Mobile Mgmt     inTune
• Hardware            HP / Dell / Lenovo

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.