Job Information
Community Financial Credit Union Team Member Work Support Specialist in Plymouth, Michigan
Who We Are: CFCU improves lives and strengthens communities by living our vision to be your truly local financial partner of choice, committed to inclusive and authentic relationships. Position Summary: The Remote Work/Branch Support Specialist provides technical support to the credit union's Sales branch and remote team members. This individual is their primary contact for technology-related issues.
Department Technology Solutions & Support Employment Type Full Time Location Plymouth Headquarters Workplace type Hybrid Compensation $24.23 - $35.19 / hour Key Responsibilities
The minimum requirement for any team member of our company is to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with Equal Employment Opportunity standards and regulations. We also require, as a minimum standard, that all team members have the ability to accept direction and constructive criticism from supervisors and managers.
- Schedule support jobs and ensure that they are completed.
- Provide phone request support via the IT Hot Line help desk.
- Assist team members with general troubleshooting; phone system support/administration; network issues; and other usage of computer systems.
- Develop intranet content and IT documentation.
- Solve system hardware and software malfunctions.
- Assist Network Administrators with local branch server maintenance and upgrades.
- Assist Network Administrators with maintaining and upgrading Virtual Desktop Infrastructure and Virtual Private Network software packages.
- Purchase and track IT department office supplies.
- Act as the primary contact for PC hardware and PC software installations for branch and remote work team members.
- Perform other duties as directed by leadership.
Additional Functions and Responsibilities: 1. Travel regularly to other branches.
Skills, Knowledge and Expertise
Qualifications Required: 1. High school diploma or equivalent. 2. Intermediate knowledge of core systems with PC/server software and hardware. Qualifications Preferred: 1. 5 years of experience in an IT-related field or a help-desk type position. 2. 2 years of experience at a financial institution. What We Stand For: 1. We are vibrant: We feel the power that comes from focusing on what excites you. 2. We are imaginative: All of the solutions are within us if we search beyond the rules. 3. We are intuitive: The greatest injustice to humanity is ones failure to act on what they deem to be right. 4. We Create Belonging as an organization: We acknowledge the importance of bringing your authentic self to everything you do. 5. We Hustle + Grind: We move quickly, with intent to accomplish our impossible dreams 6. We Care Relentlessly: We are purposeful and thoughtful in our impossible dream to promote the financial wellbeing of every Michigander. 7. We acknowledge Huzzah: After all is said and done, we recognize the importance of a high five and a job well done. Working Conditions: Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and work space are all sufficient. This position also works from home, where an appropriate work environment is required.
Physical Demands: Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 30 pounds. Disclaimer/Intent and Function of Job Descriptions: The above information on this description has been designed to indicate the general nature and le