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TEKsystems Desktop Support Technician in Plymouth, Minnesota

Description:

Job Summary:

This individual will be focused on steady state Desktop Support, new hires, PC replacements and assisting with the ongoing PC Refresh project. The client is looking for a candidate who has 1+ years of Desktop Support experience. From a personality standpoint, the Manager looks for team players who are able to get along and interact well with others on the team and End Users.

Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity. Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues. May assign and maintain user passwords for specialized software.

• 1-5 years of PC Hardware experience, troubleshooting and replacing parts

• 1-5 years’ experience with advanced Windows Desktops OS’s configuring and troubleshooting

• mobile phone devices support is preferred

• Experience troubleshooting and supporting audio visual equipment is desired

• Certifications in Windows 10 Desktop and A+ desired

• Active Directory account management; creation and deletion is desired

• Dell certification or the ability to obtain certification within 3 months.

• LAN/WAN troubleshooting and administration skills required

• MAC experience is a plus

Job Duties:

• Provides end user support of all IT managed systems and applications

• Works independently to resolve prioritized requests while maintaining accurate and thorough documentation, complete ticketing history to document analysis, diagnosis, and resolution plus future preventive actions.

• Follows a prescribed trouble-shooting methodology to consistently and efficiently resolve customer requests.

• Recognize and document recurring problems and patterns of problems within the environment.

• Appropriately determines when to escalate to the next level of support.

• Create and maintain knowledge procedures

• Provides on call support as part of a rotating schedule.

• Other duties as assigned.

Qualifications:

• High School diploma and formal training in current Microsoft Windows client platforms.

• Demonstrated organizational skills, attention to detail, the ability to handle multiple assignments simultaneously in a timely manner and be able to meet assigned deadlines and service levels.

• Demonstrated interpersonal skills, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, and the ability to effectively communicate and maintain rapport with supported customers.

• Demonstrated competence in English spelling, grammar and punctuation.

• Working knowledge of the Microsoft Office applications, remote control software, anti-virus, remote access software.

• Requires demonstrated troubleshooting experience with hardware and software, including remote access/VPN and wireless networking

• Ability to travel to local and remote offices nationally, up to 10%.

• Ability to work a rotating on-call schedule which includes night, weekends and holidays.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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