Shire Jobs

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2306355

Purpose of Class\ Assists the public and those from foreign countries in obtaining and issuing of drivers and commercial licenses, as well as Idaho identification cards, through validating and authenticating proper documentation as mandated and prescribed by Homeland Security and the State of Idaho, performs related work as required.\ \ Primary Function\ The principal function of an employee in this class is to obtain proper documentation, have the ability to authenticate this documentation, as well as set up and administer testing for those who apply for a Drivers Licenses, Commercial Drivers Licenses (CDL) or the issuance of a State of Idaho Identification Card. At the same time provide effective customer service in the area of application assistance and research before issuing Drivers Licenses, Commercial Drivers Licenses (CDL), or State of Idaho Identification Cards. A Driver\'s License Technician must possess strong clerical, computer and customer service skills, and have the ability to multi-task; he/she must demonstrate knowledge of Sheriff\'s Office functions through on-the-job training as well as that provided by the State of Idaho. The work is performed under the supervision of the Support Services Captain and they must use independent judgment using standard practices to resolve customer issues or correct procedures. The principal duties of this class are performed in a highly technical office environment.\ \ Essential Duties and Responsibilities (will vary by assignment)\ Work with Homeland Security verifying the following documents: Social Security Cards, Permanent Residency Cards, Resident alien cards, Employment Authorization Cards, Passports, Visas, I-20\'s, I-94\'s, 2019\'s, I-797\'s, Notice of Actions, Asylum/Refugee Documents, Born Abroad Certificates, Certification of Report of Birth Certificates;\ Work with immigration and Naturalization and be familiar with Documentation coming from their office\'s\ Receive Training and work from within a Highly secure State maintained data base;\ Answers incoming phone calls and greets walk-in customers, processes new and renewal driver\'s licenses, provides general information to the public, answers questions and inquiries, provides specific information about driver\'s licenses, accepts payments, conducts eye tests, maintain and set up testing stations as well as administer the state written test, issues specialized Idaho State identification cards, processes change forms, and provides referrals to other departments or staff as needed;\ Receives, opens, and processes mail renewals, including outgoing mailings;\ Collects and records drivers license payments;\ Balances funds received daily and monthly;\ Inventories, orders, and stocks office supplies;\ Updates, verifies, and maintains drivers license and related computer files;\ Receives, records, copies, verifies, proofs, and maintains a variety of documents;\ Prepares necessary reports and documentation for transactions;\ Files documents into appropriate folders; reorganizes files as needed;\ Performs all work duties and activities in accordance with County and Department policies, procedures and safety practices.\ \ Competency Requirements\ Knowledge of:\ Homeland Security and State guidelines and regulations for Proper Identification;\ Current Federal, and State laws;\ County ordinances governing driver\'s licenses;\ Operation of standard office equipment, including a personal computer and job-related software applications to include scanners, and authentication equipment;\ Customer service procedures and techniques;\ Provide assistance with bilingual customers;\ English grammar and punctuation;\ Current office practices and procedures;\ Bookkeeping, accounting, filing, and record keeping practices and procedures.\ Evaluate an analyze customer needs to provide exceptional customer service;\ Learn and explain Sheriff\'s Office functions thoroughly to provide information and training and explain detailed office processes and procedures;\ Maintain strict confidentiality in all aspects of Drivers License department practices, policies and procedures;\ Follow written and oral instructions;\ Explain regulatory compliance issues related to the office function;\ Maintain records efficiently and accurately;\ Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner;\ Perform duties accurately and efficiently under time sensitive deadlines;\ Perform time management and scheduling functions, meet deadlines, and set project priorities;\ Respond courteously to customer inquiries, including under stressful or adversarial circumstances;\ Work well under pressure;\ Operate standard office equipment, a cash register, and a personal computer including program applications appropriate to assigned duties;\ Establish and maintain effective working relationships with other County employees, supervisory personnel, local el