Job Information
PCH Hotels & Resorts Beverage Supervisor in Point Clear, Alabama
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. Its more than a job, a guest experience, or a business investment. Together, we are making a difference in peoples lives. Tony Davis, President
+-----------------------------------------------------------------------+ | Job Summary | +-----------------------------------------------------------------------+ | +------------------------------------------------------------------+ | | | --------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | As a member of our | | | | hospitality team, the primary responsibility of a Restaurant Sup | | | | ervisor is to provide effective supervision and support to the R | | | | estaurant Department to ensure smooth restaurant operations and | | | | deliver excellent guest service. This role oversees and assists | | | | associates in various tasks, including training new employees, a | | | | ssigning and directing work, identifying areas for improvement a | | | | nd recognizing exceptional performance, and ensuring that all ta | | | | sks are completed efficiently and effectively. This role also pl | | | | ays a vital part in handling guest concerns in a professional an | | | | d timely manner, with the ability to empathize with guests, acti | | | | vely listen to their feedback, and take swift action will contri | | | | bute to creating a positive and memorable restaurant experience. | | | | --------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | +------------------------------------------------------------------+ | +-----------------------------------------------------------------------+
+-----------------------------------------------------------------------+ | Detailed Job Summary | +-----------------------------------------------------------------------+ | +------------------------------------------------------------------+ | | | ---------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | Lead and supervise restaurant associate | | | | s, providing guidance and support to ensure optimal performance. | | | | A | | | | ssist in the training, development, and accountability of associ | | | | ates, fostering a positive and growth-oriented work environment. | | | | Support as | | | | sociates in performing their duties effectively and efficiently. | | | | Collaborate with Restaurant Assistant Managers and Ma | | | | nagers to address outlet needs and maintain seamless operations. | | | | Uphold PCH Hotels and Resorts service stan | | | | dards, consistently delivering exceptional customer experiences. | | | | Engage with guests to ensure their dining satisfaction, | | | | promptly addressing any special requests or handling complaints. | | | | Complete end-of-shift paperwork, includin | | | | g maintaining the digital daily log for accurate record-keeping. | | | | Ensure | | | | the restaurant's cleanliness is maintained at all times and th | | | | at associates' side work is completed before checking them out. | | | | Utilize various company systems, such as Ope | | | | nTable for dining reservations, iRIS for In Room Dining orders, | | | | and Adaco for purchasing and replenishing needed daily supplies. | | | | Handle cash transactions using proper cas | | | | h handling procedures, maintaining the issued bank at all times. | | | | Demonstrate flexibility | | | | and readiness to work in other outlets within the establishment | | | | as needed, based on business demands and staffing requirements. | | | | | | | | Report gratuities by company guidelines and federal regulations. | | | | Adhere t | | | | o all requirements, training, and restrictions set forth by the | | | | ABC board to ensure compliance with alcohol service regulations. | | | | ---------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | +------------------------------------------------------------------+ | +-----------------------------------------------------------------------+
+-----------------------------------------------------------------------+ | Education and Experience | +-----------------------------------------------------------------------+ | +------------------------------------------------------------------+ | | | --------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | ---------------------------------------------------------------- | | | | High school diploma or general | | | | education degree (GED). One year certificate from college or tec | | | | hnical school; or three to six months related experience and/or | | | | training; or equivalent combination of education and experience. | | | | --------------------------------- | | | | ---------------------------------------------------------------- | | | | ----------------