Job Information
US Tech Solutions Helpdesk Technician – IT in Pomona, California
Job Description
Helpdesk offering in-person, on-phone, and virtual/remote support for hardware and software issues.
5 + years of enterprise IT experience supporting at least 200 users.
Enterprise remote mobile device management.
Enterprise user equipment provisioning, installing, maintenance – smartphones, desktops, laptops, tablets, VoIP, and POTS phones.
Enterprise asset inventory management, including procurement, assignment, retirement, and disposal.
Printer management – local and network printer setup, installation, troubleshooting.
Authoring and upkeep of documents for User Guides and Standard Operation Procedures (SOP).
Audio/video conferencing equipment support and maintenance.
End-user training, including the creation of pre-recorded training videos.
Maintenance of locomotive passenger WIFI, passenger information, and automatic passenger count systems.
Lift up to 40 lbs.
Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUIs within the last three years.
Environment
Windows 10 and 11
Office 365 Suite (Word, Excel, PowerPoint, Teams, OneDrive)
Microsoft Active Directory (on-prem and Clienture)
Workspace ONE / AirWatch MDM
Trapeze AssetWorks Management
Masabi JustRide Ticketing Platform
SiteHelp Desk
KnowBe4 Phish Alert Platform
Proofpoint Antispam Platform
Manage Engine ADmanager Plus and Endpoint Central
VoIP Systems: Jive, RingCentral, Telecommunication
Apple iPhone iOS
Google Android OS
Crestron, Shure, and Tesira Audio/Video equipment
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.