Job Information
WTW Business Support Supervisor - Broking & Client Servicing Operations in Port Louis, Mauritius
The Role
Business Support Supervisor - Broking & Client Servicing Operations
The Primary purpose of the role is to ensure that day-to-day client service and quality targets are achieved within the Personal, Motor, Travel, SME Department. The candidate will support the department by contributing to the placement of insurance programs for both new and existing clients.
Responsibilities
Ensure accuracy of Placing Slips, Policy Wordings, Quotes, Endorsements, Debit Notes, Cover Notes, and Summary of Insurances
Process and file documents on the systems within required time frame
Produce accurate and updated reports to the Line Manager/Account Executive
Understand and discuss client’s requirements with the market, negotiate risks accordingly and obtain the best deal / quote from the market.
Ensure adherence to Group Policies and Procedures
Ensure Compliance with Local Policies and Procedures
Contribute to the development of new tools and approaches
Assist the Business in developing new products
Assist with other special projects on an ad hoc basis
Build relationship internally and collaborate effectively on cross-functional teams
The Requirements
Diploma or Degree holder
Diploma or Certificate in insurance field will be an advantage
Minimum 3 years’ experience in the insurance sector
Proactive, flexible and demonstrate a keen willingness to assist fellow colleagues.
Ability to meet deadlines, pay attention to details and thrive in an environment that is always changing
Computer Literate, Word, Excel, Power Point
Fluent in English & French
WTW Equal Opportunity Employer