Job Information
LOWES REGIONAL DISTRIBUTION CENTER Operations Supervisor Day in POTTSVILLE, Pennsylvania
What you will do
- Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions
- Identifies and resolves safety issues within department; completes safety observations; addresses safety issues escalated from associates
- Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
- Communicates clear expectations for associates and provides timely and constructive feedback
- Monitors and manages associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled
- Determines the daily workload (production volume) for department as established by the facility and corporate support; monitors inventory movements in the facility frequently throughout the day
- Monitors the flow of inventory in the facility frequently throughout the day
- Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skill sets
- Conducts shift briefing, including safety topics, upcoming events and demand for the day
- Expedites receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.) or Special-Order Sales (S.O.S.))
- Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries
- Directs resolution to equipment issues (for example, replace failed equipment or contact Maintenance)
- Identifies and assists in implementing process improvements or new processes launched from corporate
- Prepares shift turnover documentation
- Mentors and builds relationships with associates, recording planned encounters when needed, and completing annual reviews
- Holds associates in department accountable to expected behaviors and performance levels
- Works with associates to build a work environment of engagement and inclusion
- Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
- Participates in the process of hiring talented individuals for the team
- Sets goals and communicates clear expectations for associates and provides timely and constructive feedback
- Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels
- Provides resources and support to associates as needed
- Communicates effectively with associates regarding business objectives or current issues
- Sets associates up for success, helping them achieve or exceed key performance indicators, including safety, performance and budget targets; records daily performance metrics
- Provides associates with coaching and meaningful developmental opportunities and prepares associates for upward promotion if interested
- Approves off standard hours for associates; ensures accurate accounting of performance for work team
- Discusses and resolves issues with and between associates
- Responds to incidents or injuries and ensures first aid response takes place as needed
- Interviews and assists HR in the hiring of personnel; initiates job requisitions to maintain target staffing levels
- Ensures associates receive proper training
- Helps associates on the team transition through change
- This position manages/supervises people
Required Qualifications:
Bachelor's Degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
Preferred Qualifications:
- Experience building a culture of safety among subordinates and peers
- Leadership experience with direct report responsibility
- Experience mentoring an coaching others
- Experience monitoring the work of others to ensure quality
- Experience working with and communicating to leadership all levels of the organization
- Previous leadership roles in other Lowe's supply chain facilities, or leadership roles in Corporate-led initiatives
- Experience with software applications such as Microsoft Office and/or a Warehouse Management System