Job Information
Premier Medical Group of the Hudson Valley Administrative Coordinator in Poughkeepsie, New York
JOB TITLE: Administrative Coordinator
DEPARTMENT/DIVISION:
STATUS: Full-time/Non-Exempt REPORTS TO: Practice Director
POSITION SUMMARY:
The Administrative Coordinator will be responsible for coordinating the day-to-day administrative functions of a one or two physician office, including maintaining schedules and medical records, creating reports, ordering office supplies, greeting and communicating with patients, and performing other clerical duties. The Administrative Coordinator will serve as a resource to the staff, the doctor(s), as well as to the Practice Director.
DUTIES AND RESPONSIBILITIES
Office administration
Review physician schedules regularly to maximize capacity and verify correct scheduling.
Collaborate with the Practice Director on projects and issue resolution to improve workflow processes throughout the department.
Provide training to new employees and ensure staff is cross trained as appropriate.
Provide support and mentoring to employees.
Provide feedback to Practice Director regarding staff performance.
Review call volume and quality to ensure patient calls are answered timely and appropriately.
Monitor and order office supplies as needed.
Maintain cleanliness of the waiting room.
Reception
Obtain patient demographic and verify insurance information at each visit.
Obtain necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records.
Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
Prepare superbills for next day’s patients.
Prepare procedure requisitions for next day’s patients as needed.
Collect co-payments, including cash, checks, and credit cards.
Schedule follow-up appointments, and inputting recall notices into EMR as needed.
Ensure patients have all necessary paperwork for further testing.
Obtain patient authorization for medical records release (HIPAA compliance).
Identify and resolving minor patient billing complaints.
Medical Records
Sort, scan, and file a variety of medical records and information such as laboratory and pathology reports, operative notes, and discharge summaries into electronic patient medical records in appropriate sections.
Answer written and telephone requests for medical records or information; prepare records for release to patients and other providers.
Administrative – Other
Answer phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
Take clear and accurate messages on behalf of other departments.
Respond to patient questions and needs.
Edit, cancel, and reschedule appointments, as necessary.
Other duties as assigned.
EDUCATION & EXPERIENCE
Minimum of a High School diploma.
Minimum of 2 years’ experience in an administrative function, with increasing responsibility.
Medical office experience required.
QUALIFICATIONS & REQUIREMENTS
Ability to organize and prioritize work and manage multiple priorities.
Excellent verbal and written communication skills including letters, memos, and emails.
Excellent attention to detail.
Ability to research and analyze data.
Ability to work independently with minimal supervision.
Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.
Ability to work independently on assigned tasks as well as accept direction on given assignments.
Ability to maintain the highest level of confidentiality.
Proficient use of Microsoft Office applications (Word, Excel, Access) and internet resources.
Premier Medical Group is an Equal Opportunity Employer