Job Information
NTT America Solutions, Inc. Network Operations Specialist / L0 Engineer with German 24x7 in Prague, Czech Republic
Job Requirements
We are looking for an IT service professional with orientation in ITIL processes and networking. ITIL foundation, CCNA or other networking certificates are a big plus.
The primary responsibility of our Operations Specialist is to ensure that our client IT infrastructure and systems remain operational. Managing ticket queue, resolving 1st line technical incidents and requests, distributing tickets across a team of certified network experts.
What you will do:
Managing ticket queue, team mailbox and other ITIL service coordination tasks
Communicating with users and 3rd party service providers
Ensuring ticket quality and compliance with defined process rules across the team
Basic troubleshooting of and resolving of incidents based on defined documentation
Implementation of simple service requests and changes
Work Experience
Required Skills and Experience:
Basic orientation in IT services
Willingness to learn new things
Good level of English and German is a must
willingness to work 24x7 (nights, weekends, public holidays => 12 hour shift rotation)
Certifications - nice to have:
ITIL 4 Foundation
Cisco CCNA