Job Information
Arizona Employer Front Desk Lead in Prescott, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6702603
Job Summary\ We are seeking a dedicated and friendly Hotel Front Desk Lead to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and concerns with professionalism.
Responsibilities\ - Greet guests upon arrival with a warm and welcoming demeanor.\ - Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.\ - Handle reservations, cancellations, and modifications using hotel management software.\ - Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries or concerns.\ - Provide information about hotel services, local attractions, and amenities to enhance the guest experience.\ - Resolve guest complaints or issues in a timely manner, ensuring satisfaction.\ - Maintain a clean and organized front desk area to create a positive first impression.\ - Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.\ - Process payments and maintain accurate records of transactions.
- Create employee schedule
-Lead the front desk, answer any questions front desk staff may have