Job Information
GAA Solutions - ARD Logistics Operations Manager- Blue Shift (Days) in Princeton, Indiana
Princeton, Indiana
The Operations Manager will ensure the quality performance of staff working within the site. Direct communication and collaboration with customer/client management in administration of service contract.
Responsibilities:
Essential Functions
Provide quality customer service to include but not limited to the following:
• Administration of contract.
• Assess problems and concerns with client management, shop, and customer personnel.
• Work in conjunction with customer locations to assist in parts availability, information, and request of items through transfer process.
• Review and familiarize self with Approved Commodities List, Policy & Procedures Manuals.
• Contact vendors for pricing and placement of orders, answer questions regarding availability of parts.
• Work with customers to ensure correct items are being procured when necessary.
• Daily monitoring of 5S standards as well as FMDS reports for the customer.
• Answer all messages phone\e-mail in a timely fashion.
• Assist in reviewing all requisition forms to ensure they meet P&P requirements.
• Monitor and analyze Standard Work Procedures
• Provide training as required.
• Daily communication to customer as well as site management
• Assist in cross functional teams
• Shift-to-shift communication
• Professionalism toward customer and staff
Report Review
• Utilizing Microsoft applications to generate and review various reports as outlined in daily, weekly, and monthly guidelines.
• Management and report of daily activities to customer
• Generate and review failures making suggestions based on safety, quality, and production.
Other Requirements
• Review and submit timesheets to include monitoring Customer emergency overtime.
• Investigate and resolve personnel issues.
• Hire and terminate in accordance with policies.
• Complete and submit new hire paperwork.
• Complete and submit termination paperwork as needed.
• Provide orientation, employee requirements for Customer and schedule training.
• Provide 24-hour support to Customer as needed
• Quarterly performance reviews and yearly reviews for direct reports
• Investigate product complaints.
• Supervise all employees while monitoring all job description activities.
• Assist with project research and provide findings.
• Attend meetings with contractor and\or Customer as required.
• Document all levels of discipline; administer discipline in accordance with company guidelines.
• Disperse all communications between customer corporate and district employees as directed.
Required Education:
• College degree preferred or equivalent years of work experience desirable.
• 3 – 5 years direct experience in similar position.
Required Experience & Skills:
Required Qualifications
• 2 years Auto and/or HD Parts experience
• 2 years Inventory Experience
• 2 years Computer Experience
• 24-hour Availability
Preferred Qualifications
• 5 years Supervisory experience
• Customer Service Experience
• Inventory /Point-of-Sale application to manage inventory
• Warehousing or Distribution experience
• Experience monitoring performance reports
• ASE Certification
• Microsoft Dynamics NVA System
Benefits:
Full benefits package to include:
• Health & Dental Insurance
• Life & Disability Insurance
• 401(k) Savings Plan
• Bonus potential
• Paid-Time-Off
• Paid Holidays
Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions are normal for a logistics/distribution center/warehouse environment including exposure to changing building temperatures.
• Prolonged periods of walking.
• Must be able to lift up to 30 pounds unassisted.
• Must be able to access and navigate the production facility.
• Ability to deal with stress associated with meeting multiple deadlines and demands.
GAA Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.