Job Information
Liberty Latin America Senior Specialist Network Support in Puerto Rico
What´s the role?
Deliver the highest-level network support within the tech support structure. Technical backbone for proactive fault management, problem management, problem resolution, technical vendor support/management, and network performance monitoring.
How can you add value?
Essential Duties and Responsibilities include, but are not limited to, the following
Leads the technical troubleshooting required to recover from the most complex network problems in real time, working with technical resources and vendors to restore service.
ONE IT Service Assurance Center: Leads/conducts diagnosis, troubleshooting, resolution and prompt recovery of network related issues impacting IT stack connectivity and mobile services.
IT stack connectivity SME for ONE IT Service Assurance Center: end to end IT stack network connectivity, use of network/Mobile Core
Mobile network SME for ONE IT Service Assurance Center: end to end Mobile Network from BBU, SIAD, MPLS Core, Nokia, interfacing with VAS, Core Switch.
Provides support to Supervisor's subordinates based on general policies and guidelines and may modify standard practices to solve non-standard work problems. Regularly reports indicators on the operation of the unit.
Exercises independent judgment and discretion to define the issues and develop solutions to complex problems that require innovation and ingenuity.
Research and investigation of operations tools for network performance
Manages maximizing use of operations tools for optimum network performance
Develop scripts, programming, to pro-actively identify known defect signatures and define the least intrusive recovery processes.
Exercises judgment and discretion and proactively analyzes and/or evaluates existing processes. Participates in solutions to a wide range of complex problems.
Leverage comprehension of multiple operating system environments, including Windows and UNIX and networking components configuration.
Analyze complex data sets using various scripting languages, including Perl and Python. Analyze the development of advanced methodologies to help promote cutting-edge analysis.
Configure and extend vendor software to deliver solutions for internal customers to meet departmental or enterprise business needs in addition to providing extended support as needed.
Plans and schedules own work. Most assignments are delivered in the form of expected results. Work is regularly shared with the team and/or manager.
Collaborate with vendors on product capabilities and improvements needed to meet company requirements.
What do you need?
Education and/or Experience
BS in Computer Programming and/in Electronics.
7+ years of technical experience.
Other Qualifications:
Manage vendor relationships that reduce costs, improve service levels
Experience in IP networking,
Expert level TCP/IP and routing knowledge (BGP, OSPF, ISIS, BFD)
Experience in MPLS, Layer 2 / 3 VPNs, VPLS, Carrier Ethernet, CoS/QoS and IPsec
Experience with Unix / Linux systems administration
Network analysis and management experience using SNMP, NTP, DNS, SSH, etc.
Good communication and positive interpersonal skills.
Fully Bilingual (Spanish and English).
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
What do you need?
Education and/or Experience
BS in Computer Programming and/in Electronics.
7+ years of technical experience.
Other Qualifications:
Manage vendor relationships that reduce costs, improve service levels
Experience in IP networking,
Expert level TCP/IP and routing knowledge (BGP, OSPF, ISIS, BFD)
Experience in MPLS, Layer 2 / 3 VPNs, VPLS, Carrier Ethernet, CoS/QoS and IPsec
Experience with Unix / Linux systems administration
Network analysis and management experience using SNMP, NTP, DNS, SSH, etc.
Good communication and positive interpersonal skills.
Fully Bilingual (Spanish and English).
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
How can you add value?
Essential Duties and Responsibilities include, but are not limited to, the following
Leads the technical troubleshooting required to recover from the most complex network problems in real time, working with technical resources and vendors to restore service.
ONE IT Service Assurance Center: Leads/conducts diagnosis, troubleshooting, resolution and prompt recovery of network related issues impacting IT stack connectivity and mobile services.
IT stack connectivity SME for ONE IT Service Assurance Center: end to end IT stack network connectivity, use of network/Mobile Core
Mobile network SME for ONE IT Service Assurance Center: end to end Mobile Network from BBU, SIAD, MPLS Core, Nokia, interfacing with VAS, Core Switch.
Provides support to Supervisor's subordinates based on general policies and guidelines and may modify standard practices to solve non-standard work problems. Regularly reports indicators on the operation of the unit.
Exercises independent judgment and discretion to define the issues and develop solutions to complex problems that require innovation and ingenuity.
Research and investigation of operations tools for network performance
Manages maximizing use of operations tools for optimum network performance
Develop scripts, programming, to pro-actively identify known defect signatures and define the least intrusive recovery processes.
Exercises judgment and discretion and proactively analyzes and/or evaluates existing processes. Participates in solutions to a wide range of complex problems.
Leverage comprehension of multiple operating system environments, including Windows and UNIX and networking components configuration.
Analyze complex data sets using various scripting languages, including Perl and Python. Analyze the development of advanced methodologies to help promote cutting-edge analysis.
Configure and extend vendor software to deliver solutions for internal customers to meet departmental or enterprise business needs in addition to providing extended support as needed.
Plans and schedules own work. Most assignments are delivered in the form of expected results. Work is regularly shared with the team and/or manager.
Collaborate with vendors on product capabilities and improvements needed to meet company requirements.