Shire Jobs

Application support Specialist III

Location PUNE INDIA

Hours Needed 5:00 PM - 2:00 AM

Requisition Number 16991

Apply Now (https://phf.tbe.taleo.net/phf03/ats/careers/v2/applyRequisition?org=MOUSER&cws=40&rid=16991)

JOB DESCRIPTIONTitles: Application Support Specialist IIILocation: India

Provides extensive Application support, investigation, and daily monitoring of software and services. Ensure maximum uptime of Applications and minimum impact to business. Performs extensive troubleshooting of on-premise software, SAAS, access permissions and authentication. Communicates effectively and timely with support from vendors, peers, and supervisors.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Ability to follow procedures and processes as written with no variance

• Ability to identify and troubleshoot issues related to on premise and cloud-based applications and services in a timely manner. Conduct basic investigation and follow standards to resolve or escalate. Monitor systems to optimize performance and uptime to assist with meeting service levels

• Provide documentation and logs to Governance team to ensure compliance

• Perform extensive troubleshooting and problem solving, independently as well as with the help of other support resources with least impact to business performance. Be available for providing after-hours/weekend/holiday production support when called upon. May provide on-call support when required

• Suggest ideas, take lead on projects, and provide technical solutions to new issues

• Take lead on critical issues and escalate to concerning teams if required

• Help lead more complex projects or tasks

• Required to learn and use good time management skills to complete assigned tasks. Work with senior team members and vendors to ensure stakeholders are informed and provided timely updates and resolutions

• Assist with compliance of systems through existing standards and procedures. Identify gaps in compliance and remediate in a timely manner

• Ability to learn new applications and services quickly. Understand how applications and services can be integrated to work together

• Present the ability to work on multiple priorities. Seek guidance where applicable to help prioritize multiple priorities. Ability to take and follow direction

• Ability to effectively communicate both verbal and written technical and non-technical communication. Uses good business judgment and communications to keep IS Management informed

• A positive attitude, good teamwork, professionalism & interpersonal skills, proactively seeking solutions, taking initiative where necessary. Establishes and maintains effective relationships with business associates

SKILLS & CERTIFICATIONS

• Possess strong knowledge and hands-on experience in Exchange on premise

• Ability to automate tasks through scripting or use of APIs

• Ability to troubleshoot email delivery issues through telnet

• Basic administration of endpoints in Microsoft Intune

• Ability to manage DNS records for Mouser email domains

• Create and modify email routing rules in Proofpoint and exchange online

• Understanding of business and department processes and how to translate into Cherwell

• Create, publish, and maintain relevant support documentation to assist all staff in the quick resolution of their incidents/service requests and enable users to become more self-sufficient

• Ability to patch Windows and Linux servers and operating systems

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Computer Science/ E&C with equivalent Technical certifications along with 4 to 8 Years of Experience

• Highly skilled as an Application or Email Administrator

  Category: IT/IS

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or hr@mouser.com . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE (https://www.mouser.com/pdfdocs/eeo-policy-statement.pdf) . If you would like more information on your EEO rights under the law, please click HERE (https://www.mouser.com/pdfdocs/eeo-poster.pdf) .