Job Information
Cummins Inc. Inside Sales Coordinator - Level I in Pune, India
DESCRIPTION
Key Responsibilities:
Responds only to incoming electronic customer enquiries (e.g. emails, forms) and engages a more experienced Inside Sales Coordinator if needed. Assists in compiling budgetary quotes including technical data, customer presentations, lead time and others for customer facing sales force. Contributes in preparation, scheduling and execution of customer visits and customer events where the procedure is well documented and repetitive. Supports processing of orders, issuing of order acknowledgements, invoicing and shipping notices for simple jobs where the procedure is well documented. Runs reports on order status, inventory status and other associated information where the procedure is well documented and repetitive. Routes identified customer issues to associated teams and follows up for resolution (including shipment and after sale). Periodically reports inventory/stock levels where the procedure is well documented and repetitive. Available as a back-up support for all branch personnel in the sale of products to retail customers, where the task is well documented and repetitive.
RESPONSIBILITIES
Competencies:
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.
Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information
Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns.
Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives.
Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Minimal or no work experience required.
QUALIFICATIONS
Skills Required :-
Proficient in Excel
Proficient in PowerPoint Presentation
Sales support for (Quote preparation, invoice generation , FSR download from system, Billing preparation, Invoice submission and payment tracker.
Handling customer portal, for complaint tracking and closure and other related work.
Coordinating Cummins service and dealer service network for various activities.
Handling Cummins internal system (Consol & Optimus) Follow up with service team to complete service compliance.
Daily complaint tracking on customer portal and forward calls to respective dealer.
Keep track of the complaints till closure in customer portal
Keep record of OOS job offers submitted to customer.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Customer focus - Building strong customer relationships and delivering customer centric solutions.
13.Ensures accountability - Holding self and others accountable to meet commitments.
Job Sales
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2407015
Relocation Package No