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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Technical Program Manager

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

This position is for a Senior Technical Program Manager working on the MasterCard Consolidated Billing System (MCBS). MCBS centralizes the billing function for key MasterCard products and services into a single system while providing our customers with detailed billing information for processing services.

As a Technical Program Manager at Mastercard, you’ll bring your expertise with conceptualizing, coordinating and driving technology projects, coaching Agile practices, and self-organizing development teams. As a global business, the projects you lead for Mastercard will deliver software operating at massive scale requiring a focus on performance, security, and reliability.

Role:

• Dive as deep as you want into the tech stack, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems.

• Contribute to the strategies, design choices, and even the cloud infrastructure necessary to build comprehensive and achievable execution plans to deliver high-profile new features and capabilities for our customers.

• Drive the execution of an initiative that may span multiple teams and integrations, reporting meaningful status along the way.

• Coach your teams on self-organization and working effectively cross-functionally.

• Remove impediments and escalate obstacles for your teams.

• Coordinate with the product owner on priorities to maximize business value.

• Facilitate team events including grooming, planning, demo and retrospective meetings.

All About You:

• You operate with independence and autonomy.

• You have experience breaking down problems, organizing work, planning sprints, and delivering technical programs using Agile delivery models (Scrum, Kanban, etc.)

• You have a track record of data driven decision-making and applying continuous improvement methodologies across teams.

• You can debate the delivery strategy with business teams, architects, engineers, and designers.

• You can communicate to executives, peers, and staff with impact, eloquence, and authenticity.

• You have experience building relationships, partnering with and influencing teams while commanding the respect of the individuals you work with across the organization.

• You have in-depth experience in SAFe or Scrum@Scale practices and have worked in large-scale team environments.

• You thrive in an Agile environment focused on continuous improvement.

• You are passionate about the art of delivering the highest quality software to customers and doing the right thing.

• Broad understanding of Software Engineering Concepts/Methodologies

• Huge plus if you have expertise in Billing systems, CI/CD, Microservice APIs, and DevOps

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.