Job Information
Manulife Data Operations Analyst in Quezon City, Philippines
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.
Why choose Manulife?
Competitive Salary packages and performance bonuses
Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
Retirement savings benefit
Rewarding culture that values wellness and well-being
Performance Bonus
Global network of industry experts
Extensive training resources
Job Description:
We’re looking for a Data Operations Analyst to join our Information Systems team at MBPS. In this role, you are expected to provide support for the different data integrator applications, which provide data to the different functional and downstream systems of the Canadian Segment. This role conducts troubleshooting on production incidents, analyzes root cause, and recommends fixes to the Development Squad.
Have the skills and knowledge for the job? Learn more about the opening below!
Key Responsibilities:
Responding to and addressing batch failures, determining root cause
Reporting details of the failures and subsequent actions
Engaging other teams as required
Escalating to secondary on-call resource when necessary
Proper handover to onshore support daily
Recommend ways to optimize the performance and make improvements to batch processing
Qualifications:
Bachelor’s degree in Computer Science, Engineering, Information Technology or related field.
At least five years of relevant experience
Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
Amenability to work on morning schedule with flexibility to where required
Experience in supporting data movement using technologies and tools such as Informatica PowerCenter, SQL Server Integration Services, CAWLA
Has the ability to analyze the impact of an incident and communicate to the different teams
Familiarity with Cloud-based technologies, such as PCF and/or Azure SQL Server PaaS
Working knowledge in data warehousing, including data mapping and transformations
Experience in SQL Programming, analyzing complex queries, tables, view, and procedures
Clear, concise, tactful communication skills
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .
Working Arrangement
Hybrid