Job Information
Manulife Mortgage Servicing Administrator in Quezon City, Philippines
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.
Why choose Manulife?
Competitive Salary packages and performance bonuses
Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
Retirement savings benefit
Rewarding culture that values wellness and well-being
Performance Bonus
Global network of industry experts
Extensive training resources
Job Description:
The Mortgage Servicing Administrator will be responsible for conducting follow up telephone calls with borrowers and/or insurance agents for evidence of insurance, aiding in the production of Mortgage Statements including Information Statements, basic Discharge Statements, Manual Coupons, etc. Additionally, the incumbent will be assisting with monitoring of Mortgage fund bank accounts, generation of remittance reports, preparation of wires, monitoring and investigation of borrower tax accounts.
Key Responsibilities:
FOLLOW-UP CONTACT :
contact Borrowers/Insurance brokers/Correspondents via telephone to collect up-to-date insurance policies and/or address inadequate coverage and lapses of insurance coverage.
Check payment status on Tax office website
Contact borrowers for proof of tax payment
Work with correspondence on tax related matters
Track contact times/people and outcome
Escalate to Toronto peers as required
STATEMENT CREATION :
Perform Client Authentications
Create requested statement following established procedures.
Deliver statement to client if applicable
OTHERS :
Perform peer quality assurance review.
And on an as needed basis, assist the Toronto business unit on handling mortgage servicing task, inquiries, and projects.
Could handle projects that will allow efficiency savings for Mortgage Servicing Team
Qualifications:
Bachelor's degree in Business Administration, Accounting, Finance, Economics, Mathematics or any related course.
At least 1 year experience in real estate finance, credit analysis or in mortgage environment
Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on a fixed night shift schedule
Good knowledge of banking processes and property taxes
Experience relating to technical aspects of risk management, property and casualty and financial lines insurance and claims is preferred.
Strong computer skills including intermediate to advanced Excel proficiency and experience with database applications
Nice to Haves :
Excellent written and verbal communication skills. Ability to converse effectively using the English language. Strong math skills
Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
Candidate must demonstrate problem solving skills.
Able to multi-task, work under pressure, and well-organized
Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .