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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11921022

This full-time, 12-month exempt position at the John Wood Community College (JWCC) campus in Quincy, Illinois, reports to the Dean of Business Services and Institutional Effectiveness.

John Wood Community College

Quincy, IL

Job Summary

Hospitality and Food Service Manager

The Food Services Manager oversees all aspects of food service operations at John Wood Community College, ensuring high-quality culinary experiences for customers while maintaining efficiency, safety, and compliance with regulations. This role involves managing staff, controlling inventory, budgeting, and maintaining cleanliness and food quality standards. In addition, the position will provide services to the Hospitality and Culinary Arts academic program. These duties will include teaching responsibilities of up to 8 load hours per fall and spring semesters and up to four load hours during the summer. This position will also direct and mentor students and interns of the program and be involved in recruiting students and promoting the program.

Essential Duties:

1. Leadership and Staff Management:

2. • Recruit, train, and supervise kitchen and dining room staff.
   • Provide leadership, guidance, and motivation to ensure a positive working environment.
   • Schedule staff shifts, manage payroll, and enforce disciplinary actions when necessary.

3. Menu Planning and Development:

4. • Collaborate with chefs or cooks to create menus that meet customer preferences, dietary requirements, and budgetary constraints.
   • Monitor food trends and incorporate innovative dishes or concepts into the menu.
   • Ensure that menu items are consistently prepared and presented according to established standards.

5. Food Preparation and Quality Control:

6. • Oversee food preparation, cooking, and presentation to ensure high-quality standards are maintained.
   • Conduct regular inspections of food storage areas, refrigerators, and kitchen equipment to ensure cleanliness and compliance with food safety regulations.
   • Implement procedures for proper food handling, storage, and disposal to prevent contamination and minimize waste.

7. Inventory Management and Cost Control:

8. • Monitor inventory levels of food, beverages, and supplies and place orders as needed to maintain adequate stock.
   • Implement cost-saving measures and strategies to optimize food and labor costs without compromising quality.
   • Analyze financial reports and budgets to track expenses and identify areas for improvement.

9. Customer Service and Satisfaction:

10. • Interact with customers to gather feedback, address complaints, and ensure a positive dining experience.
    • Implement initiatives to enhance customer satisfaction and loyalty, such as special promotions or events.
    • Monitor online reviews and social media channels to respond to customer feedback and maintain the restaurant\'s reputation.

11. Compliance and Safety:

12. • Ensure compliance with health and safety regulations, including food safety standards, sanitation practices, and fire safety protocols.
    • Conduct regular inspections and audits to identify and address any compliance issues or hazards.
    • Coordinate with regulatory agencies and participate in inspections to maintain required permits and licenses.

13. Training and Development:

14. • Provide ongoing training and development opportunities for staff to improve skills and performance.
    • Conduct training sessions on food safety, customer service, and other relevant topics o ensure staff competence and compliance.

15. Hospitality and Culinary Arts Program Support

16. • Provide subject matter expertise for the Hospitality and Culinary Arts program of study.
    • Teaching responsibilities of up to 8 load hours per fall and spring semesters and up to four load hours during the summer
    • Coordinates with admission for recruitment activities.
    • Coordinates with advising to ensure student success and retention.
    • Works closely with the Advisory Council to regularly seek industry input on program offerings, internships, essential job skill requirements, and employment opportunities within the industry.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. If you are a person with a disability and need assistance applying for a job, please submit a request to hr@jwcc.edu.