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RedHat Associate Manager, CEE Tooling and Infrastructure in Raleigh, North Carolina

Job summary

The Red Hat Customer Experience and Engagement (CEE) Tooling and Infrastructure team is looking for an Associate Manager to join our leadership team in the U.S. In this role, you will lead a group of technical program and project managers responsible for the critical development and implementation of our newly formed Infrastructure Management team. This team is responsible for identifying, developing, and delivering cloud and hardware solutions to our global support and success organization. As a new part of our organization, you will have the exciting opportunity to continue to build out the team and work with your peers on long-term strategies for automation and tooling integrations.

Primary job responsibilities

  • Provide direction, coaching, and mentoring to increase your team's capabilities and effectiveness, develop their competencies, and ensure they are meeting the goals and expectations of their role

  • Analyze and prioritize new initiatives and efforts

  • Develop and maintain relationships with key stakeholders while fostering an environment of collaboration, trust, and accountability within and across teams

  • Provide guidance and participate in complex problem-solving and planning with your team

  • Serve as the primary point of contact for senior management stakeholders across programs and projects supported by your team

  • Advocate for the needs of your stakeholders across various functions at Red Hat

Required skills

  • 3+ years of people management or team lead experience within project or program management or technical support delivery

  • Experience with contemporary project management methodologies like agile, kanban, and scrum

  • Familiarity with cloud technologies like Amazon Web Services (AWS), Google Compute Engine (GCE), Red Hat OpenStack Platform, Microsoft Azure, VMware, etc.

  • Foundational knowledge and understanding of open source software development processes

  • Familiarity with Linux operating systems and Red Hat’s portfolio of offerings

  • Ability to manage remote associates and work within a globally-distributed team

  • Ability to network and establish solid working relationships with your peers and colleagues and guide global programs and operational improvements

  • Ability to develop and maintain solid stakeholder relationships and work toward outcomes that best meet the strategic needs of the business

  • Excellent presentation, persuasion, and relationship-building skills; ability to communicate complex problems in a non-technical and simplified manner

  • Outstanding communications skills in English

  • Excellent problem-solving, organizational, and analytical skills


About Red Hat

Red Hat ( is the world’s leading provider of enterpriseopen source ( software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.


  • Comprehensive medical, dental, and vision coverage

  • Flexible Spending Account - healthcare and dependent care

  • Health Savings Account - high deductible medical plan

  • Retirement 401(k) with employer match

  • Paid time off and holidays

  • Paid parental leave plans for all new parents

  • Leave benefits including disability, paid family medical leave, and paid military leave

  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note : These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location Remote United States

Posting date 1 week ago (6/10/2021 9:33 AM)

Job ID 82461